Results-Oriented Account Resolution Specialist

10 hours ago

San Fernando, Central Luzon, Philippines beBeeNegotiation Full time ₱1,500,000 - ₱2,000,000
Account Recovery Specialist

MCI is a leading Business Process Outsourcing company that delivers tailored solutions to meet diverse client needs. With a commitment to excellence and innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a results-driven specialist to join our dynamic contact center. In this role, you will be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records while delivering exceptional customer service.

If you have strong communication skills, a persuasive personality, and a commitment to resolving financial issues professionally and empathetically, we want to hear from you.

Key Responsibilities:
  • Make outbound calls to customers regarding overdue payments and account status.
  • Negotiate payment plans and settlements in line with company policies and customer circumstances.
  • Update customer accounts and document all collection activities accurately in the system.
  • Follow up on broken promises and maintain consistent contact with debtors.
  • Handle disputes professionally and escalate complex cases to the appropriate department.
  • Ensure full compliance with regulatory standards and maintain confidentiality of customer information.
  • Meet or exceed daily and monthly collection targets and call quality standards.
Candidate Qualifications:

All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated individuals who possess the following qualities:

  • Must be 18 years or older.
  • High school diploma or equivalent required; further education is a plus.
  • 1–2 years of experience in collections or a similar contact center role.
  • Strong negotiation and conflict resolution skills.
  • Ability to remain calm and professional under pressure.
  • Familiarity with debt collection laws and practices.
  • Fluency in English required; Spanish fluency is a strong advantage.
Benefits and Compensation:

We offer competitive compensation and benefits packages designed to grow with you over time. Our team members enjoy various perks and incentives, including health coverage, dental coverage, meal allowances during training, career growth opportunities, performance and loyalty bonuses, and more.

We recognize your contributions and support your growth, making us an ideal place for you to advance your career.

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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