Collections Account Resolution Specialist

3 days ago


San Fernando, Central Luzon, Philippines beBeeNegotiation Full time ₱100,000 - ₱120,000
Key Job Responsibilities:

We are seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for initiating inbound and outbound calls to customers with overdue accounts to discuss payment options.

You will review account histories to assess balances, payment status, and reasons for delinquency.

You will use empathy and professionalism to negotiate payment arrangements that meet both customer and company needs.

Your duties will also include setting up and managing payment plans in accordance with company policies.

You must maintain accurate records of customer interactions, agreements, and account updates.

You must ensure all collection activities align with federal, state, and company regulations.

You will address inquiries, resolve disputes, and provide proactive solutions to prevent future delinquencies.

You will generate regular reports on collection efforts and account statuses for management review.

You should stay informed on industry best practices and participate in ongoing training.



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