Customer Support Issue Responder

22 hours ago

San Fernando, Central Luzon, Philippines beBeeResolution Full time ₱4,500,000 - ₱5,550,000
Customer Service Resolution Specialist

We are seeking a highly skilled Customer Service Resolution Specialist to manage and resolve escalated customer issues, ensuring every customer feels heard and valued.

This critical role is responsible for de-escalating and resolving complex problems, taking ownership from start to finish.

The ideal candidate will have exceptional verbal and written communication skills, emotional intelligence, and a critical thinking mindset.

Key Responsibilities:
  • De-escalate and Resolve: Act as the primary point of contact for high-priority customer complaints and disputes.
  • Problem-Solving: Think critically and proactively to solve complex problems, taking ownership from start to finish.
  • Stakeholder Management: Coordinate with internal stakeholders to gather information and ensure timely resolutions.

Required Skills and Qualifications:

  • Exceptional Verbal and Written Communication in English
  • Emotional Intelligence and Empathy
  • Critical Thinking and Problem-Solving Mindset
  • Zendesk and Telephony System Proficiency

Benefits:

  • Opportunity to work with a highly experienced founders team
  • Be part of a self-improvement-driven culture of top performers

Core Skills and Competencies:

  • De-escalation Techniques
  • Conflict Resolution Strategies
  • Effective Communication Methods

Requirements:

  • 2+ years in a similar customer support role, handling escalated complaints
  • Proven track record of de-escalating angry or frustrated customers
  • Proficiency with Zendesk and modern telephony systems

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