Delinquent Account Resolution Specialist

14 hours ago

San Fernando, Central Luzon, Philippines beBeeCollection Full time ₱400,000 - ₱600,000
Delinquent Account Resolution Specialist

We are seeking a highly skilled and detail-oriented professional to manage delinquent accounts.

The primary responsibility of this role is to contact customers with outstanding balances, record interactions and outcomes, analyze Accounts Receivable (AR) data, and take appropriate actions to reduce delinquent accounts.

Key Responsibilities:
  • Call customers from a provided list to collect overdue payments and update payment statuses.
  • Maintain accurate records of all customer interactions, including contact dates and results.
  • Analyze AR data in QuickBooks to identify overdue accounts and prioritize follow-ups.
  • Record collection efforts in a spreadsheet as per company guidelines.
  • Follow up with customers red-flagged for aging outstanding balances and encourage timely payments.
  • Refer customers for Stop Service when necessary, following protocols.
  • Work closely with the finance team to report progress and issues.

Required Skills and Qualifications:

  • Female candidate required for this role.
  • Proficiency in QuickBooks (experience in managing AR reports and recording transactions).
  • Excellent spoken and written English skills for professional communication.
  • Experience in collections, customer service, or accounts receivable is a plus.
  • Strong negotiation skills with the ability to handle difficult conversations professionally.
  • Detail-oriented and able to accurately document customer interactions.
  • Ability to work independently while following company policies and collection guidelines.

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