Technical Support Engineer

Job SummaryWe are seeking an Advanced Technical Support Engineer to join our support team. This role involves handling complex technical issues, collaborating with engineering teams, and developing solutions to improve customer satisfaction and product reliability.The ideal candidate will have strong technical skills and experience working in a fast-paced...

Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems (including the API) for the MyPass platform. This role is customer facing and requires excellent verbal and written communication skills as well as the...

Job Type: Full-TimeWork Setup: HybridWork Hours: Shifting ScheduleJob Purpose:The Technical Support Engineers are first responders to tickets from customers and they help troubleshoot, install, update content, onboard customers, etc. or escalate concerns to a different department.Duties and Responsibilities:Provide above-and-beyond service to Yotpo's...

CTC BPO Inc. (FKA CallTek Center International Inc.) is a call center and a BPO company based in Cebu, Philippines. CTC BPO Inc. is a tailor-made business processing and technical support provider for the broadband and video/TV industry, specializing in hospitality/MDU markets.We continuously seek highly motivated, energetic, flexible, career-driven, and...

Job OverviewWe are seeking a skilled Technical Support Engineer Tier II to join our CallTek support team. As a key member, you will handle complex technical issues, providing expert guidance to customers while ensuring high-quality support.

Job DescriptionThe IT Support Analyst will be responsible for providing technical assistance to end-users, troubleshooting issues, and maintaining computer systems. The ideal candidate will have a strong educational background in Information Technology or a related field, and relevant work experience in a similar role.Responsibilities:Technical Support:...

Job TitleTechnical Support SpecialistAbout the RoleAs a Technical Support Specialist, you will be responsible for providing technical support and maintenance for production and development systems. You will work with cross-functional teams to resolve complex technical problems.Key ResponsibilitiesImplementing technology at the operating system level across...

Rise is a mission-oriented business that aims to accelerate internet access in the Philippines. We foster a performance-based culture where team members take ownership and exceed expectations.As a Technical Phone Support Specialist, you will provide excellent customer service and basic technical assistance to our end clients experiencing issues with internet...

About Our TeamAt Support Services Group, we're more than just a workplace – we're a community dedicated to delivering exceptional customer experiences. When you join our team, you'll have the opportunity to grow professionally, develop new skills, and work alongside supportive colleagues who share your passion for technical excellence.Why Join...

Sales Support Responsibilities: Be accountable for keeping solutions in a compliant state (GxP, ICFR), adhering to agreed service levels valid procedures Detailed engineering Handling technical and commercial customer requests Supporting new customers at the start-up of projects, by creating applications software Support the Earned Value...

We're seeking an experienced IT operations expert to join our team at 8x8! As a Level 2 System Support Engineer, you'll be responsible for ensuring the smooth operation of our customer experience platforms.About 8x8:At 8x8, we believe that CX limits were meant to be shattered. Our integrated platform combines Contact Center, Unified Communications, and CPaaS...

Key ResponsibilitiesAddress escalated technical issues from Tier I support, delivering in-depth troubleshooting and resolution expertise.Collaborate with engineering teams to identify, document, and resolve product defects, driving customer satisfaction and product reliability.Conduct comprehensive analysis and research on recurring customer issues to...

Innovative IT SolutionsTDCX provides cutting-edge digital customer experience solutions that empower brands to drive growth and build strong online communities.This is a unique opportunity for an Information Technology Associate to join our team in Cebu and contribute to the development of innovative IT solutions.Key Responsibilities:Maintain and...

Norde International Distributors is seeking an experienced Application Engineer to lead the implementation of digital solutions. The ideal candidate will provide expert technical guidance, demonstrate products, and offer exceptional user support to drive successful project outcomes.Responsibilities:Foster collaboration with stakeholders to determine business...

The Technical Support Representative is the primary interface for customers contacting the center for hardware and software support and complaints. They are responsible for synthesizing both internal and external feedback and turning it into actionable items, leading corrective actions, supporting teams, and projects that will deliver solutions and address...

About the RoleThis position requires a highly skilled Technical Support Professional who can handle complex technical issues and provide expert guidance to customers. The successful candidate will have strong knowledge of networking, operating systems, and hardware/software configurations.Key responsibilities include:Escalating technical issues from Tier I...

**Job Overview**We're seeking a skilled IT professional to join our team as an End-User Computing (EUC) Helpdesk Support specialist. As a key member of our technical support team, you'll be responsible for providing innovative solutions and top-notch service to our customers.Responsibilities:Provide timely and effective assistance to customers with various...

Job Title">IT Support Engineer">Job Summary">We are seeking a skilled IT Support Engineer to join our team. The ideal candidate will have a strong background in desktop support, excellent communication skills, and a passion for technical problem-solving.">Key Responsibilities:">">Resolve client issues in a timely and professional manner">Analyze complex...

We are seeking a highly skilled Technical Support Specialist to join our team at Wipro Technologies.About the RoleThe successful candidate will be responsible for providing technical support and assistance to our clients in the Philippines.You will work closely with our domain teams located in India to ensure seamless delivery of services.Your role will...

We are looking for a skilled Desktop Support Engineer to join our FIS Global Solutions Philippines, Inc. team.Key ResponsibilitiesThe Desktop Support Engineer will be responsible for troubleshooting and resolving technical issues related to desktops, laptops, and other end-user computing devices.This includes experience in Citrix Troubleshooting, Active...