Advanced Technical Support Professional

4 days ago


Cebu City, Central Visayas, Philippines CallTek Full time
Key Responsibilities
  • Address escalated technical issues from Tier I support, delivering in-depth troubleshooting and resolution expertise.
  • Collaborate with engineering teams to identify, document, and resolve product defects, driving customer satisfaction and product reliability.
  • Conduct comprehensive analysis and research on recurring customer issues to develop solutions and best practices.
  • Provide training and support to Tier I engineers to enhance their technical capabilities, fostering a culture of continuous improvement.
  • Maintain detailed records of issues, resolutions, and feedback in the support ticketing system, ensuring seamless knowledge sharing.


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