Technical Support Engineer

2 weeks ago


Cebu City, Central Visayas, Philippines Supporting Enterprises Full time

Job Type: Full-Time

Work Setup: Hybrid

Work Hours: Shifting Schedule

Job Purpose:

The Technical Support Engineers are first responders to tickets from customers and they help troubleshoot, install, update content, onboard customers, etc. or escalate concerns to a different department.

Duties and Responsibilities:

  • Provide above-and-beyond service to Yotpo's customers, assisting with all technical and product-related queries.
  • Handle multiple support requests via our ticketing system and chat services.
  • Demonstrate an independent ability to troubleshoot & resolve complex technical issues.
  • Become an expert in Yotpo's service offering and a knowledge center to both customers and internal teams.
  • Lead ad-hoc projects to improve service and increase the productivity and efficiency of the team.
  • Document and share your knowledge by creating internal articles as well as self-help guides for customers.
  • Liaise with other departments and product teams about our users' needs.

Qualifications:

  • At least 2 years of hands-on experience in technical support.
  • Strong expertise in e-commerce platforms and related technologies.
  • A cooperative mindset with a focus on team-oriented solutions.
  • Strong written and verbal communication skills in English.
  • Flexible with shifting schedules.
  • Available to start immediately.

Our Benefits Package Includes:

  • Generous Vacation Leave: Take time to recharge and relax with paid vacation days each year.
  • Comprehensive Sick Leave: Stay healthy and recover with paid sick days when you need them.
  • Health Coverage (HMO): Enjoy peace of mind with our extensive health insurance plan, ensuring you and your dependents are well-protected.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
  • Industries: Outsourcing and Offshoring Consulting
#J-18808-Ljbffr

  • Cebu City, Central Visayas, Philippines Chong Hua Hospital Full time

    Chong Hua Hospital is looking for a Technical Support Engineer to join our IT team. In this role, you will be responsible for providing technical support and consulting services to users.Key Responsibilities:Provide user support and consultationDiagnose and resolve technical issuesDocument results and issues as appropriateRelay any information or provide...


  • Cebu City, Central Visayas, Philippines CallTek Full time

    Staff4Me is currently seeking a highly skilled and enthusiastic Technical Support Engineer (API and Networking) to join our team. As a Technical Support Engineer, you will provide exceptional support to our clients, focusing on API integrations and networking solutions. You will collaborate with cross-functional teams to deliver superior technical assistance...


  • Cebu City, Central Visayas, Philippines Staff4Me Full time

    Staff4Me is currently seeking a highly skilled and enthusiastic Technical Support Engineer (API and Networking) to join our team. As a Technical Support Engineer, you will provide exceptional support to our clients, focusing on API integrations and networking solutions. You will collaborate with cross-functional teams to deliver superior technical assistance...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job Description:TASQ Staffing Solutions is hiring a Technical Support Engineer to provide end-to-end support for incidents and client requests from problem diagnosis up to resolution.Responsibilities:Provide technical support to customers via phone callsDocument and report gaps or issues identified during operationDrive recommendations that contribute to the...


  • Cebu City, Central Visayas, Philippines Teradyne Philippines, Ltd. - Cebu Full time

    Key Responsibilities">You will work closely with our engineering team to identify and resolve technical issues related to infrastructure development.">Your duties will include:Providing timely and effective technical support to internal customersCollaborating with cross-functional teams to improve infrastructure performanceDeveloping and maintaining...


  • Cebu City, Central Visayas, Philippines Supporting Enterprises Full time

    Reports to: Team LeadLocation: 9th Floor, MSY Tower, Pescadores Road, Cebu Business Park, Hipodromo 6000, Cebu CityJob Type: Full-TimeWork Setup: HybridJob Purpose:The Technical Support Engineers are first responders to tickets from customers and they help troubleshoot, install, update content, onboard customers, etc., or escalate concerns to a different...


  • Cebu City, Central Visayas, Philippines Liviti Full time

    Liviti seeks a Technical Support Engineer to join its team. The ideal candidate will have experience with operating systems, productivity suites, and integration platforms. In this role, you will be responsible for troubleshooting IT support tickets, assisting with Google Workspace and Microsoft 365 administration, and providing user...


  • Cebu City, Central Visayas, Philippines HawodTech Solutions Full time

    Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems (including the API) for the MyPass platform. This role is customer facing and requires excellent verbal and written communication skills as well as the...


  • Cebu City, Central Visayas, Philippines CallTek Full time

    CTC BPO Inc. (FKA CallTek Center International Inc.) is a call center and a BPO company based in Cebu, Philippines. CTC BPO Inc. is a tailor-made business processing and technical support provider for the broadband and video/TV industry, specializing in hospitality/MDU markets.We continuously seek highly motivated, energetic, flexible, career-driven, and...


  • Cebu City, Central Visayas, Philippines HCM Nexus Full time

    We are hiring a Technical Support Representative in Cebu to provide customer support for hardware and software issues.If you're fluent in Mandarin, Korean, or Nihongo, this is a great opportunity to utilize your language skills while helping resolve technical inquiries.Job Title:Technical Support Representative (Mandarin, Korean & Nihongo)Location:Cebu,...


  • Cebu City, Central Visayas, Philippines CallTek Full time

    At CallTek, we seek a skilled Tier II Technical Support Engineer to provide exceptional technical expertise and guidance to our customers. As a key member of our support team, you will handle complex technical issues and collaborate with engineering teams to identify and resolve product defects.Key ResponsibilitiesEscalated Issue Resolution: Address critical...


  • Cebu City, Central Visayas, Philippines Teradyne Full time

    About the RoleWe are seeking a highly motivated and skilled Technical Support Specialist to join our team as an IT Infrastructure Support Engineer. This full-time role involves working closely with mechanical engineers and managers, providing critical technical support resources responsible for assisting internal customers with development tools used in both...


  • Cebu City, Central Visayas, Philippines HCM Nexus Full time

    We are looking for a skilled Technical Support Representative in Cebu to provide customer support for hardware and software issues.The ideal candidate will be fluent in Mandarin, Korean, or Nihongo, allowing them to effectively communicate with customers and resolve technical inquiries.About the Role:This position involves providing technical support for...


  • Cebu City, Central Visayas, Philippines Handlink Inc. Full time

    Job description• Works deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the technical manager or business unit head.• Manages the implementation of projects and customers closed by the sales team, prioritizing effort based on maximizing total impact on team...


  • Cebu City, Central Visayas, Philippines Staff4Me Full time

    Role OverviewStaff4Me is a dynamic support team seeking a seasoned technical professional to handle complex technical issues and provide expert guidance to customers. As a key member of our support team, you will collaborate with customers and Tier I engineers to maintain customer satisfaction and product reliability.Key ResponsibilitiesTroubleshooting and...


  • Cebu City, Central Visayas, Philippines East West Banking Corporation Full time

    Cash Management Professional Role SummaryThis role requires a degree in IT or a related field and relevant work experience in customer support or engagement.You will be responsible for providing technical support to internal and external clients and establishing a business relationship with them.Evidence of teamwork, discipline, and a high sense of urgency...


  • Cebu City, Central Visayas, Philippines HawodTech Solutions Full time

    Job Summary: We are seeking an Engineering Support Professional to join our team at HawodTech Solutions. As an Engineering Support Professional, you will be responsible for providing technical support to our customers, collaborating with cross-functional teams, and contributing to process improvements.Key Responsibilities:Support customers by researching and...


  • Cebu City, Central Visayas, Philippines CallTek Full time

    About this OpportunityThis Technical Support Team Lead role will be responsible for managing a team of technical support engineers.Main ResponsibilitiesLead and manage a team of technical support engineers.Develop and implement training programs to enhance staff knowledge on technical support best practices.Collaborate with cross-functional teams to identify...


  • Cebu City, Central Visayas, Philippines 8x8 Full time

    ResponsibilitiesAs a Technical Support Expert, you will be responsible for providing Level 2 technical support to our customers.You will be working closely with our engineering, product and sales teams to resolve complex technical issues and improve our overall service delivery.Main ResponsibilitiesEscalate technical issues from Level 1 service desk and work...


  • Cebu City, Central Visayas, Philippines CallTek Full time

    We are seeking an experienced Tier II Technical Support Engineer to join our team at CallTek. As a key member of our support team, you will be responsible for handling complex technical issues and collaborating with engineering teams to identify and resolve product defects.About the RoleIssue Escalation: Address escalated technical issues from Tier I...