Technical Engineer
7 days ago
We're seeking an experienced IT operations expert to join our team at 8x8 As a Level 2 System Support Engineer, you'll be responsible for ensuring the smooth operation of our customer experience platforms.
About 8x8:
At 8x8, we believe that CX limits were meant to be shattered. Our integrated platform combines Contact Center, Unified Communications, and CPaaS APIs to deliver unparalleled customer experiences. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction.
Main Responsibilities:
- Escalate complex technical issues from our Level 1 service desk and collaborate with Engineering, Product, and Sales teams to resolve them.
- Work closely with internal teams and customers to proactively report on incidents affecting quality of service and platform availability.
- Monitor system and platform alerts, taking the lead on escalations to relevant Engineering teams and coordinating updates, changes, and maintenance.
- Foster a culture of continuous improvement by documenting and refining processes and SOPs related to Operations Level 1 and Level 2 duties.
- Support junior team members and provide guidance as a mentor.
Qualifications:
- A Computer Science degree, or equivalent experience, is required.
- Written and verbal fluency in English is essential.
- Any technical qualifications or equivalent experience in Linux, Windows Server, SQL is highly desirable.
-
Advanced Technical Support Engineer
6 days ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeJob SummaryWe are seeking an Advanced Technical Support Engineer to join our support team. This role involves handling complex technical issues, collaborating with engineering teams, and developing solutions to improve customer satisfaction and product reliability.The ideal candidate will have strong technical skills and experience working in a fast-paced...
-
Technical Experts in Engineering
4 days ago
Cebu City, Central Visayas, Philippines Innodata Knowledge Services Inc. Full timeJob Description for Innodata Knowledge Services Inc.OverviewWe are currently seeking highly skilled and experienced Technical Experts in Engineering to join our team at Innodata Knowledge Services Inc. These professionals will be responsible for providing expert-level knowledge and guidance on various engineering topics.
-
Technical Support Engineer
1 day ago
Cebu City, Central Visayas, Philippines CallTek Full timeStaff4Me is currently seeking a highly skilled and enthusiastic Technical Support Engineer (API and Networking) to join our team. As a Technical Support Engineer, you will provide exceptional support to our clients, focusing on API integrations and networking solutions. You will collaborate with cross-functional teams to deliver superior technical assistance...
-
Technical Services Engineer
2 weeks ago
Cebu City, Central Visayas, Philippines Pi Energy Inc. Full timeThe role of the Technical Services Engineer is to provide technical expertise and execute tasks on all three stages of a project: pre-sales, implementation and operations & management.Tasks include coordination with arsenals in closing projects, designing, engaging with contractors and construction management, and ensuring continuous operations and maximum...
-
Technical Support Engineer
1 week ago
Cebu City, Central Visayas, Philippines CallTek Full timeCTC BPO Inc. (FKA CallTek Center International Inc.) is a call center and a BPO company based in Cebu, Philippines. CTC BPO Inc. is a tailor-made business processing and technical support provider for the broadband and video/TV industry, specializing in hospitality/MDU markets.We continuously seek highly motivated, energetic, flexible, career-driven, and...
-
Technical Support Engineer
5 days ago
Cebu City, Central Visayas, Philippines Supporting Enterprises Full timeJob Type: Full-TimeWork Setup: HybridWork Hours: Shifting ScheduleJob Purpose:The Technical Support Engineers are first responders to tickets from customers and they help troubleshoot, install, update content, onboard customers, etc. or escalate concerns to a different department.Duties and Responsibilities:Provide above-and-beyond service to Yotpo's...
-
L2 Technical Support Engineer
2 weeks ago
Cebu City, Central Visayas, Philippines HawodTech Solutions Full timeResponsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems (including the API) for the MyPass platform. This role is customer facing and requires excellent verbal and written communication skills as well as the...
-
Cebu City, Central Visayas, Philippines CallTek Full timeJob OverviewWe are seeking a skilled Technical Support Engineer Tier II to join our CallTek support team. As a key member, you will handle complex technical issues, providing expert guidance to customers while ensuring high-quality support.
-
Technical Manager
5 days ago
Cebu City, Central Visayas, Philippines Ikon Solutions Asia Full timeBound for Kingdom of Saudi ArabiaQualifications & Skills:Education & Certifications:• Bachelor's Degree in Engineering (Civil, Mechanical, Electrical, or related field).• Master's Degree or Professional Certifications (e.g., PMP, PE, Six Sigma) are an advantage.Experience:• Minimum 8-10 years of experience in a technical management or engineering...
-
Technical IT Expert
5 days ago
Cebu City, Central Visayas, Philippines Qualfon Philippines, Inc. Full timeAs an Application Support Engineer, you will be responsible for providing technical support for critical business systems and resolving complex technical issues related to Oracle PLSQL.
-
Technical Leadership Position
5 days ago
Cebu City, Central Visayas, Philippines Ikon Solutions Asia Full time**Job Description:**We are seeking a highly skilled Technical Manager to lead our engineering projects in the Kingdom of Saudi Arabia.Key Responsibilities:Provide technical guidance and oversight to ensure successful project execution, design management, and quality assurance.Develop and implement project plans, budgets, and schedules.Mentor and coach...
-
Electrical Engineer
5 days ago
Cebu City, Central Visayas, Philippines Aboitiz Power Full timeSelect how often (in days) to receive an alert:Department: AP DU Integrated Power SolutionsWork Arrangement: On-SiteMission Statement:To provide engineering expertise and support for the successful execution of IPS projects, ensuring technical accuracy and compliance with standards.Functions:Design, develop, and implement technical solutions for IPS...
-
Technical Account Manager
5 days ago
Cebu City, Central Visayas, Philippines APP Scientific And Industrial Phils Inc. Full timeSales Engineer Role SummaryThis sales engineer position requires a highly motivated individual with excellent technical knowledge and sales skills to drive sales initiatives and manage customer relationships.The successful candidate will have a strong understanding of the products and services offered by APP Scientific and Industrial Phils Inc., as well as a...
-
Sales Engineer
2 days ago
Cebu City, Central Visayas, Philippines Asiaglobal Technologies, Inc. Full timeAbout the RoleAs a Sales Engineer at Asiaglobal Technologies, Inc., you will be responsible for driving the success of our innovative engineering solutions. This full-time position requires leveraging your technical expertise and sales skills to identify new business opportunities, deliver product demonstrations, and provide technical support to our...
-
Technical Sales Engineer
20 minutes ago
Cebu City, Central Visayas, Philippines InnovaThink Corporation Full timeJob Description:We are seeking a highly skilled Technical Sales Engineer to join our team. As a key member of our sales organization, you will be responsible for developing and creating demands for security solutions, designing and architecting security solutions, and preparing solution cost, design, and Scope of Work.Key Responsibilities:Develop and create...
-
Technical Sales Professional
2 days ago
Cebu City, Central Visayas, Philippines BRAAMD, Inc. Full timeJob DescriptionWe are seeking a skilled Technical Sales Professional to join our team at BRAAMD, Inc. as a Sales Application Engineer (SAE). The ideal candidate will be responsible for managing the technology and solutions evaluation, identifying reliable solutions for technical issues, and generating sales through strong relationships with customers.The SAE...
-
Sales Engineer
2 weeks ago
Cebu City, Central Visayas, Philippines CC2 - PNEUMATIC Technologies Inc Full timeOn-site - Cebu Fresh Graduate/Student Bachelor Full-timeJob DescriptionDescriptionWe are seeking a skilled and motivated Sales Engineer to join our team. The Sales Engineer will play a critical role in driving revenue by combining technical knowledge with sales acumen. This role involves providing technical support, delivering product demonstrations, and...
-
Technical Support Engineer
4 days ago
Cebu City, Central Visayas, Philippines J-K Network Services Full timeJob TitleTechnical Support SpecialistAbout the RoleAs a Technical Support Specialist, you will be responsible for providing technical support and maintenance for production and development systems. You will work with cross-functional teams to resolve complex technical problems.Key ResponsibilitiesImplementing technology at the operating system level across...
-
Technical Account Manager
2 days ago
Cebu City, Central Visayas, Philippines AvePoint Public Sector Full timeAbout the PositionWe are looking for a highly skilled Customer Success Engineer to join our team at AvePoint. This individual will be responsible for serving as a strategic technical resource for our Customer Success Team, assisting in adoption, enablement, configurations, technical recommendations, and utilization advice for our customers.Key...
-
PIM Technical Lead
1 week ago
Cebu City, Central Visayas, Philippines HawodTech Solutions Full timePRODUCT INFORMATION MANAGEMENT (PIM) TECHNICAL LEADResponsibilities:Write, review and document code/config ensuring requirements are met.Implement best practices and coding standards.Ensure code review process healthiness.Collaborate with the team to identify and fix technical issues, problems, and challenges.Delegate work and assignments to team...