Technical Engineer

7 days ago


Cebu City, Central Visayas, Philippines 8x8 Full time

We're seeking an experienced IT operations expert to join our team at 8x8 As a Level 2 System Support Engineer, you'll be responsible for ensuring the smooth operation of our customer experience platforms.

About 8x8:

At 8x8, we believe that CX limits were meant to be shattered. Our integrated platform combines Contact Center, Unified Communications, and CPaaS APIs to deliver unparalleled customer experiences. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction.

Main Responsibilities:

  • Escalate complex technical issues from our Level 1 service desk and collaborate with Engineering, Product, and Sales teams to resolve them.
  • Work closely with internal teams and customers to proactively report on incidents affecting quality of service and platform availability.
  • Monitor system and platform alerts, taking the lead on escalations to relevant Engineering teams and coordinating updates, changes, and maintenance.
  • Foster a culture of continuous improvement by documenting and refining processes and SOPs related to Operations Level 1 and Level 2 duties.
  • Support junior team members and provide guidance as a mentor.

Qualifications:

  • A Computer Science degree, or equivalent experience, is required.
  • Written and verbal fluency in English is essential.
  • Any technical qualifications or equivalent experience in Linux, Windows Server, SQL is highly desirable.


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