Client Satisfaction Advocate

3 days ago


Manila, National Capital Region, Philippines Wingassistant Full time

We are seeking a highly skilled professional to join our team at Wing. As a Customer Success Manager, you will be responsible for ensuring the success of our customers with our software and service.

Key Performance Indicators:
  • Customer satisfaction ratings exceeding 90%.
  • Successful onboarding and education of new customers.
  • Effective management of customer communications and issue resolution.
  • Increased revenue through upsells and referrals.
Responsibilities:
  • Conduct thorough onboarding and education processes for new customers.
  • Develop customized solutions to meet customers' specific needs.
  • Manage relationships between virtual assistants and assigned clients.
  • Monitor customer usage and provide regular check-ins to ensure satisfaction.
Qualifications:
  • 1+ year of experience in client relationship management or project management.
  • Excellent written and verbal communication skills.
  • Ability to think critically and develop creative solutions.
  • Strong analytical skills, with attention to detail and ability to multitask.


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