Home-Based Client Success Advocate
5 days ago
Hybrid - Manila 1-3 Yrs Exp Bachelor Full-time
Job DescriptionDCX Client Services - Home Based Client Success Advocate plays a pivotal role in welcoming and empowering customers. Working closely with the Account Strategist, you'll serve as the guide and technical expert during customer onboarding and as ongoing product support. You'll guide customers through every technical step, providing support, training, and insights that build confidence and drive adoption. Your expertise will be instrumental in maximizing customer satisfaction and fostering long-term relationships.
The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.
Ideal Candidates will be:- Self motivated
- Highly skilled communicator
- Well-structured and well organized
- A strong multitasker
- Accurate with detailing information
- Able to think on their feet and 'out-of-the-box'
- Execute tasks and listen to guidance
- Customer Onboarding
- Customer Training and Education
- Scheduling and coordinating with client and internal team availability
- Customer account set-up, configuration, and execution
- Assist Strategist on calls and follow-up operations
- Assist Customers with campaigns, reports, and data processing
- Product Demonstrations
- Utilizes strong organizational and time management skills
- Issue reporting
- Experience: 2-3 years of experience in virtual customer service & customer training.
- Education: Bachelor's Degree or at least High School graduate.
- Communication Skills: Excellent verbal and written communication skills.
- Technical Skills: Salesforce case resolution and management experience.
DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply
To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.
To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.
We look forward to receiving your application and getting to know you better
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