Customer Success Advocate Manager

7 days ago


Manila, National Capital Region, Philippines TelevisitMD Inc. Full time

**About the Company:** Harwood Global is a global company that provides exceptional service and support to its clients.

Job Summary:

We are seeking a dedicated Client Success Advocate Manager to join our team remotely. The ideal candidate will have proven experience in client success or account management and excellent communication and interpersonal skills.

About the Role:

The Client Success Advocate Manager will be responsible for building and maintaining strong client relationships, understanding client needs, and providing tailored solutions. They will also collaborate with internal teams to improve client experience and develop new business opportunities.

Key Responsibilities:

  • Build and maintain strong client relationships through regular communication and issue resolution.
  • Understand client needs and provide tailored solutions to meet their objectives.
  • Ensure clients are satisfied and achieve their desired outcomes by troubleshooting and resolving any issues or concerns.
  • Collaborate with internal teams to improve client experience and develop new business opportunities.

Requirements:

  • Proven experience in client success or account management.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and manage multiple clients.


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