Customer Service Advocate
3 days ago
Boldrimpact's vision is to create a global community where diverse people can come together to drive positive change.
As a Senior Customer Advocate, you will play a key role in achieving this vision by providing exceptional support to our clients.
We believe that authenticity, curiosity, dynamism, ambitious vision, and empathy are essential qualities for anyone working at Boldrimpact.
In this role, you will have the opportunity to develop your skills and expertise while making a real impact on our clients' lives.
We value our employees' unique perspectives and talents, and we strive to create an inclusive environment where everyone feels valued and supported.
Our company culture is built on a foundation of trust, respect, and open communication, and we expect our employees to embody these values in everything they do.
Key Responsibilities- Engage with clients to understand their needs and preferences
- Collaborate with internal teams to resolve client issues and concerns
- Develop and maintain relationships with clients to ensure long-term satisfaction
- Provide training and support to colleagues to help them improve their skills and knowledge
- Contribute to the development of business strategies and initiatives that align with Boldrimpact's vision and mission
- Proven track record of providing exceptional customer service in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Familiarity with CRM systems and other software tools
- Basic computer skills and proficiency in Microsoft Office
- Competitive salary and benefits package
- Ongoing training and professional development opportunities
- Opportunities for advancement within the company
- Flexible work arrangements to accommodate different lifestyles and needs
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