Client Satisfaction Enhancement Manager

6 days ago


Manila, National Capital Region, Philippines AXA Philippines Full time
Key Responsibilities
  • Oversight of the complaint resolution process, ensuring adherence to defined standards and regulations.
  • Implementation and monitoring of service level agreements (SLAs) to guarantee timely and effective complaint resolution.
  • Development of strategies for managing complex or escalated complaints, balancing customer satisfaction with business priorities.
  • Categorization and analysis of complaints to identify trends and root causes.


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