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Senior Technical Support Professional

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Makati City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱900,000 - ₱1,200,000
Job Description

We are seeking an experienced technical support specialist to join our team. As a key member of our support group, you will be responsible for providing high-quality technical assistance to our customers.

The ideal candidate will have strong problem-solving skills, excellent communication abilities, and the ability to work effectively in a fast-paced environment.

Required Skills and Qualifications
  1. Technical Support Experience: A minimum of 2 years of experience in a technical support role, preferably in a software or IT industry.
  2. Operating Systems: Working knowledge of Unix/Linux and Windows operating systems.
  3. Databases: Experience with SQL and Oracle databases.
  4. Active Directory: Familiarity with Active Directory and its administration.
  5. Electronic Data Interchange (EDI): Knowledge of EDI protocols and processes is a plus.
Benefits

We offer a competitive compensation package, including medical and dental benefits, 401(k) matching, and a generous paid time off policy.

What it Takes
  • Excellent Communication Skills: The ability to communicate complex technical information to customers in a clear and concise manner.
  • Strong Problem-Solving Skills: The ability to analyze complex problems and provide effective solutions.
  • Team Player: A willingness to work collaboratively with other team members to achieve common goals.