Drive Customer Retention and Sales Growth

1 day ago

Cabuyao, Calabarzon, Philippines beBeeLeadership Full time ₱6,000 - ₱9,000
Customer Care Team Leader Position

Trafilea is a dynamic and innovative tech e-commerce group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors.

Our organization focuses on using data-driven strategies to scale our businesses. In addition to our products, we have an online community dedicated to promoting body positivity.

As a rapidly growing global player, Trafilea is committed to creating high-quality products and services that enhance customer experience and drive long-term growth.

At Trafilea, we foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with support and development opportunities to grow both personally and professionally.

With our remote-first approach, you'll have the freedom to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.

This role aims to optimize sales performance, foster customer relationships, and achieve organizational goals related to revenue generation and customer satisfaction.

Key Responsibilities:
  • Lead and manage team leaders and members to drive sales growth and enhance customer retention.
  • Develop and implement strategies to optimize sales performance and foster customer relationships.
  • Monitor and analyze key performance indicators to inform business decisions.
Requirements:
  • 2+ years of experience in a similar role.
  • Strong grasp of the English language, including spoken and written.
  • Proven ability to lead and manage teams effectively.
  • Good problem-solving skills and confidence when facing challenges.
  • Continuous learning and growth mindset.
  • Good interpersonal and communication skills; positive work attitude.
What We Offer:
  • Collaborate with world-class talents in a dynamic and energetic work environment.
  • Opportunity to grow and develop both professionally and personally.
  • Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion.
  • Openness to new ideas and initiatives.
  • Great benefits package including remote work, paid holidays, learning subsidy, and more.

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