Account Growth Specialist

1 day ago


Cabuyao, Calabarzon, Philippines beBeeAccount Full time ₱720,000 - ₱960,000
Job Title: Account Growth Specialist

Magic is a leading modern outsourcing platform connecting small and medium-sized businesses to high-quality remote workers. Our workers are supercharged with AI technology and training.

Key Responsibilities:
  • Cultivate lasting client relationships through regular communication and proactive support.
  • Review customer accounts, performance metrics, and goals to identify growth opportunities.
  • Facilitate the onboarding process for new customers, providing comprehensive support.
  • Act as the voice of the customer internally, advocating for their needs.
  • Collaborate with product and development teams to improve services based on customer feedback.
Performance Metrics:
  • Client Retention Rate: maintaining and improving client continuity and satisfaction.
  • Net Revenue Retention (NRR): growing revenue from existing accounts through upsells and expansions.
  • Customer Satisfaction Scores (CSAT/NPS): achieving and maintaining positive client feedback.
Requirements:
  • Proven experience in account management, relationship management, or customer success in the B2B realm.
  • Strong business acumen and understanding of the B2B sales cycle.
  • Experience engaging with top-tier clients with executive-level communication.
  • Proficiency in CRM software to manage customer relationships and drive progress.
Deliverables:

The ideal candidate will deliver exceptional results, including increased client retention rates, improved net revenue retention, and enhanced customer satisfaction scores.



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