Technical Support Specialist

2 days ago


Makati City, National Capital Region, Philippines Realbase Full time

We are seeking a skilled Technical Support Specialist to join our team at Realbase. As a key member of our customer support team, you will be responsible for providing exceptional day-to-day technical support to clients through Freshdesk emails and calls. Your primary goal will be to ensure that our customers receive timely and accurate information, while maintaining effective communication channels.

About the Role
  • You will work closely with our Customer Service Manager to resolve customer queries and provide solutions in a professional and courteous manner.
  • As a Technical Support Specialist, you will be expected to maintain a high level of technical knowledge and stay up-to-date with the latest trends and developments in the field.

Responsibilities:

  • Provide reliable and accurate information to customers via email and phone.
  • Communicate effectively with end-users, colleagues, and management to ensure customer satisfaction.
  • Work alongside Template developers and other Technical Support Specialists to perform root cause analysis and troubleshooting of product issues.
  • Onboard new clients onto our platform.
  • Train clients and providers on how to effectively use our systems and applications.


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