Technical Support Specialist

10 hours ago


Bacoor, Calabarzon, Philippines beBeeTechnical Full time ₱18,000 - ₱24,000
About This Role

This opportunity is provided by a leading Business Process Outsourcing (BPO) company, dedicated to propelling businesses forward through their comprehensive suite of services.

We are seeking a highly motivated Technical Support Specialist who possesses excellent communication, analytical, and problem-solving skills to join our team.

Responsibilities
  • Responding to customer inquiries via phone, email, and chat in a professional and timely manner
  • Providing technical support and assistance to customers in a courteous and effective manner
  • Resolving customer issues and escalating complex problems to the appropriate department
  • Assisting customers in setting up and troubleshooting technical issues with software and hardware
Requirements
  • More than 1 year of technical support experience
  • Open to flexible or shifting schedules to support our customers
  • Excellent English communication skills (oral and written)
  • A complex thinker and technical thinker to understand the products and services provided by the customers they will be supporting
  • A creative thinker to develop new ideas and solutions that would help improve processes/workflows
  • Strong analytical and problem-solving skills
  • Attention to detail
  • Basic technical support background
  • Experience in answering chats, emails, and calls
  • A positive attitude towards work and a willingness to learn
  • Empathetic to customers
  • Calm under pressure
  • Can work with minimal to no supervision


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