Strategic Operations Lead

1 month ago


Taguig, National Capital Region, Philippines Gratitude Philippines Full time
About the Role
Gratitude Philippines seeks a highly skilled Strategic Operations Lead to oversee our healthcare account. This is a challenging position that requires strong leadership and organizational skills, as well as experience in managing shifting schedules and high-volume workflows.

Key Responsibilities:
• Develop and implement operational strategies to drive efficiency and productivity
• Manage a team of operations staff to ensure seamless delivery of services
• Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements
• Analyze data to inform business decisions and optimize performance metrics

Requirements:
• Minimum 5 years of managerial experience in handling healthcare accounts in a BPO company
• Proficiency in English language skills
• Educational background: High School graduate, SHS Graduate, Associate or Vocational Graduate, College Graduate
• Ability to work in a fast-paced environment and adapt to changing priorities

About Gratitude Philippines
We are a leading provider of BPO services, committed to delivering exceptional customer experiences. Our team is dedicated to excellence and innovation, and we offer competitive compensation packages, including an estimated salary range of $82,500 - $87,500 per annum, depending on experience.

Work Environment:
This role is based at our Market Market location in Taguig, with the possibility of remote work arrangements. The successful candidate will be required to have excellent communication skills, both written and verbal, and be able to work effectively in a team-based environment.
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