Bilingual Phone Support Agent
3 days ago
**Company Overview**
Blast Smart Management is a leading provider of innovative solutions for businesses and individuals alike. Our mission is to deliver exceptional customer experiences through our commitment to excellence, quality, and innovation.
We are seeking a skilled and motivated individual to join our team as a bilingual phone support agent. In this role, you will be responsible for interacting with customers in a timely and professional manner, ensuring their needs are met and resolving any issues that may arise.
The ideal candidate will possess strong communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. Previous experience in a customer support or sales role is preferred but not required.
Responsibilities:
- Manage amounts of outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage with customers
- Meet personal qualitative and quantitative targets
**Qualifications**
To succeed in this role, you must have:
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
**Career Opportunities**
Blast Smart Management offers a dynamic and supportive work environment, opportunities for growth and development, and competitive compensation and benefits packages.
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