TSR Bilingual
1 week ago
Job Summary/ OverviewEach agent must answer customers' inquiries about the account's different types of products and services through various channels (voice, chat, webform, email, and social media). This person provides support to the customers and thoroughly documents each interaction.Key Responsibilities and AccountabilitiesThe agent must provide excellent support service to every single contact, following the account's processes and policies, and professionally accomplishing the LOB metrics. Also, the agent must be able to provide prompt answers, solve problems, and have communication etiquette.Customer Assistance:Handling incoming calls, webforms, emails, chats, or social media inquiries from customersProviding prompt and courteous responses to customer inquiries and issuesAssisting customers with product or service-related questions, troubleshooting, and problem resolutionMaking outbound calls to customers when circumstances dictateBasic Troubleshooting:Performing initial diagnosis and troubleshooting of customer issuesFollowing standard procedures to resolve simple problemsEscalating complex issues to Tier 2 support or supervisors when necessaryInformation and Guidance:Providing information about products, services, promotions, and policiesGuiding customers through account setup, billing inquiries, or order placementDocumentation and Data Entry:Documenting customer interactions and details accurately in the ticket management applicationRecording customer complaints, feedback, and resolutionsCustomer Satisfaction:Striving to meet or exceed customer expectations and service level agreements (SLAs)Ensuring a positive customer experience during every interactionAchieving first contact resolution when possibleExperience / SkillsExcellent Spanish/English communication skillsKnowledge of Windows applications (Microsoft Word and Excel) or similar software applications; proficiency preferredProficient in critical thinking skills, listening skills and conflict resolutionDemonstrating accurate data entry at a minimum of 40 words per minute. The ability to listen and type simultaneously is criticalAt least 1-year experience in a call center environment demonstrating professional phone skills is requiredAt least 1-year experience providing product technical supportPhone sales experience is preferredAgeApplicant must be 18 years old or aboveEducationHigh School diploma is required; some college education is preferredScheduleMust be flexible with schedule (24/7 operations) will support US, APAC, EMEA regionsJob Type: Full-timePay: Php70,000.00 - Php80,000.00 per monthBenefits:Health insuranceLife insuranceSchedule:8 hour shiftShift systemSupplemental Pay:Performance bonusExperience:Technical Support Representative: 1 year (Required)Language:English (Required)
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TSR French Bilinguals
6 months ago
Pasig, Philippines Tasq Staffing Solutions Full timeJob Opportunity for French Bilinguals!We are urgently hiring TSR French Bilinguals who are amenable to work in Pasig. Kindly refer to the following qualifications:- Excellent Italian/ English communication skills - At least 1-year experience in a call center environment demonstrating professional phone skills is required - At least 1-year experience...
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TSR Portuguese Bilinguals
6 months ago
Pasig, Philippines Tasq Staffing Solutions Full timeJob Opportunity for Portuguese Bilinguals!We are urgently hiring TSR Portuguese Bilinguals who are amenable to work in Pasig. Kindly refer to the following qualifications:- Excellent Italian/ English communication skills - At least 1-year experience in a call center environment demonstrating professional phone skills is required - At least 1-year experience...
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TSR Italian Bilingual
6 months ago
Pasig, Philippines Tasq Staffing Solutions Full timeJob Opportunity for Italian Bilinguals!We are urgently hiring TSR Italian Bilinguals who are amenable to work in Pasig. Kindly refer to the following qualifications:- Excellent Italian/ English communication skills - At least 1-year experience in a call center environment demonstrating professional phone skills is required - At least 1-year experience...
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TSR Portuguese Bilinguals
6 months ago
Pasig City, Philippines Tasq Staffing Solutions Full timeJob Opportunity for Portuguese Bilinguals! We are urgently hiring TSR Portuguese Bilinguals who are amenable to work in Pasig. Kindly refer to the following qualifications: - Excellent Italian/ English communication skills - At least 1-year experience in a call center environment demonstrating professional phone skills is required - At least 1-year...
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TSR French Bilinguals
6 months ago
Pasig City, Philippines Tasq Staffing Solutions Full timeJob Opportunity for French Bilinguals! We are urgently hiring TSR French Bilinguals who are amenable to work in Pasig. Kindly refer to the following qualifications: - Excellent Italian/ English communication skills - At least 1-year experience in a call center environment demonstrating professional phone skills is required - At least 1-year experience...
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TSR Italian Bilingual
6 months ago
Pasig City, Philippines Tasq Staffing Solutions Full timeJob Opportunity for Italian Bilinguals! We are urgently hiring TSR Italian Bilinguals who are amenable to work in Pasig. Kindly refer to the following qualifications: - Excellent Italian/ English communication skills - At least 1-year experience in a call center environment demonstrating professional phone skills is required - At least 1-year experience...
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TSR Portuguese Bilinguals
6 months ago
Pasig City, Philippines Tasq Staffing Solutions Full timeJob Opportunity for Portuguese Bilinguals! We are urgently hiring TSR Portuguese Bilinguals who are amenable to work in Pasig. Kindly refer to the following qualifications: - Excellent Italian/ English communication skills - At least 1-year experience in a call center environment demonstrating professional phone skills is required - At least 1-year...
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TSR French Bilinguals
6 months ago
Pasig City, Philippines Tasq Staffing Solutions Full timeJob Opportunity for French Bilinguals! We are urgently hiring TSR French Bilinguals who are amenable to work in Pasig. Kindly refer to the following qualifications: - Excellent Italian/ English communication skills - At least 1-year experience in a call center environment demonstrating professional phone skills is required - At least 1-year experience...
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TSR Italian Bilingual
6 months ago
Pasig City, Philippines Tasq Staffing Solutions Full timeJob Opportunity for Italian Bilinguals! We are urgently hiring TSR Italian Bilinguals who are amenable to work in Pasig. Kindly refer to the following qualifications: - Excellent Italian/ English communication skills - At least 1-year experience in a call center environment demonstrating professional phone skills is required - At least 1-year experience...
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Pasig, National Capital Region, Philippines Tasq Staffing Solutions Full timeWe are Tasq Staffing Solutions, a staffing solutions provider seeking highly skilled Portuguese bilinguals to fill the role of TSR Portuguese Bilinguals.**About Us:**Tasq Staffing Solutions is dedicated to connecting top talent with innovative companies like yours. Our mission is to provide exceptional staffing services that meet your unique needs and drive...
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TSR Bilingual
2 months ago
Pasig City, Philippines Tasq Staffing Solutions Full timeJob Summary/ Overview Each agent must answer customers' inquiries about the account's different types of products and services through various channels (voice, chat, webform, email, and social media). This person provides support to the customers and thoroughly documents each interaction. Key Responsibilities and Accountabilities The agent must provide...
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TSR Bilingual
2 months ago
Pasig City, Philippines Tasq Staffing Solutions Full timeJob Summary/ Overview Each agent must answer customers' inquiries about the account's different types of products and services through various channels (voice, chat, webform, email, and social media). This person provides support to the customers and thoroughly documents each interaction. Key Responsibilities and Accountabilities The agent must provide...
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Pasig, National Capital Region, Philippines Tasq Staffing Solutions Full timeTasq Staffing Solutions is currently seeking a highly skilled Technical Support Specialist to join our team in Pasig. As a TSR French Bilingual, you will be responsible for providing exceptional customer service and technical support to clients across the US, APAC, and EMEA regions.Job Description:This is a fantastic opportunity to work with a leading...