Call Center Professional
6 hours ago
About Neksjob
">Neksjob is a leader in the travel industry, providing exceptional customer service solutions to our clients. Our goal is to deliver outstanding experiences that exceed our clients' expectations.
">Job Overview
">We're seeking an experienced Call Center Agent to join our team at Neksjob. As a key member of our customer service team, you'll be responsible for responding to customer inquiries, resolving issues, and providing product information in a professional and courteous manner.
">Responsibilities and Requirements
">You'll be responsible for:
">- ">
- Responding to customer calls and emails in a timely and efficient manner">
- Analyzing customer queries and providing effective resolutions">
- Maintaining accurate records of customer interactions and transactions">
- Collaborating with other teams to resolve complex customer issues">
- Staying up-to-date with product knowledge and company policies to provide excellent customer service">
To succeed in this role, you'll need:
">- ">
- A minimum of 1-3 years of experience in a user-facing or back-of-house airline industry or travel agency role, preferably with GDS Tool - Sabre / Amadeus">
- Excellent communication and interpersonal skills to interact with customers and colleagues">
- Ability to work in a fast-paced environment and meet productivity targets">
- Strong analytical and problem-solving skills to resolve customer complaints and issues">
- Flexibility to work onsite and adapt to changing priorities and schedules">
Benefits and Career Advancement
">We offer a competitive salary, exciting performance bonuses, career advancement opportunities, and comprehensive healthcare benefits to our employees. Whether you're looking to advance your career or explore new opportunities, we have the resources and support to help you achieve your goals.
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