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Customer Service Representative
1 week ago
About Neksjob
">Neksjob is a leading provider of exceptional customer service solutions. We are committed to delivering unparalleled support and expertise to our clients in the travel industry.
">Job Summary
">We are seeking a highly skilled and experienced Call Center Agent to join our team at Neksjob. As a key member of our customer service team, you will be responsible for responding to incoming calls from customers, resolving their queries and concerns, and providing them with accurate information about our organization's products and services.
">Responsibilities
">- ">
- Respond to incoming calls from customers in a professional and courteous manner">
- Analyze customer queries and provide timely and effective resolutions">
- Maintain accurate records of customer interactions and transactions">
- Collaborate with other teams to resolve complex customer issues">
- Stay up-to-date with product knowledge and company policies to provide excellent customer service">
Requirements
">To succeed in this role, you will need:
">- ">
- A minimum of 1-3 years of experience in a user-facing or back-of-house airline industry or travel agency role, preferably with GDS Tool - Sabre / Amadeus">
- Excellent communication and interpersonal skills to interact with customers and colleagues">
- Ability to work in a fast-paced environment and meet productivity targets">
- Strong analytical and problem-solving skills to resolve customer complaints and issues">
- Flexibility to work onsite and adapt to changing priorities and schedules">
Benefits
">We offer a competitive salary, exciting performance bonuses, career advancement opportunities, and comprehensive healthcare benefits to our employees.
">Career Advancement Opportunities
">We believe in promoting from within and offer opportunities for professional growth and development to our employees. Whether you're looking to advance your career or explore new opportunities, we have the resources and support to help you achieve your goals.