TSR Bilingual
2 weeks ago
Job Summary/ Overview
Each agent must answer customers' inquiries about the account's different types of products and services through various channels (voice, chat, webform, email, and social media). This person provides support to the customers and thoroughly documents each interaction.
Key Responsibilities and Accountabilities
The agent must provide excellent support service to every single contact, following the account's processes and policies, and professionally accomplishing the LOB metrics. Also, the agent must be able to provide prompt answers, solve problems, and have communication etiquette.
Customer Assistance:
Handling incoming calls, webforms, emails, chats, or social media inquiries from customers
Providing prompt and courteous responses to customer inquiries and issues
Assisting customers with product or service-related questions, troubleshooting, and problem resolution
Making outbound calls to customers when circumstances dictate
Basic Troubleshooting:
Performing initial diagnosis and troubleshooting of customer issues
Following standard procedures to resolve simple problems
Escalating complex issues to Tier 2 support or supervisors when necessary
Information and Guidance:
Providing information about products, services, promotions, and policies
Guiding customers through account setup, billing inquiries, or order placement
Documentation and Data Entry:
Documenting customer interactions and details accurately in the ticket management application
Recording customer complaints, feedback, and resolutions
Customer Satisfaction:
Striving to meet or exceed customer expectations and service level agreements (SLAs)
Ensuring a positive customer experience during every interaction
Achieving first contact resolution when possible
Experience / Skills
Excellent Spanish/English communication skills
Knowledge of Windows applications (Microsoft Word and Excel) or similar software applications; proficiency preferred
Proficient in critical thinking skills, listening skills and conflict resolution
Demonstrating accurate data entry at a minimum of 40 words per minute. The ability to listen and type simultaneously is critical
At least 1-year experience in a call center environment demonstrating professional phone skills is required
At least 1-year experience providing product technical support
Phone sales experience is preferred
Age
Applicant must be 18 years old or above
Education
High School diploma is required; some college education is preferred
Schedule
Must be flexible with schedule (24/7 operations) will support US, APAC, EMEA regions
Job Type: Full-time
Pay: Php70,000.00 - Php80,000.00 per month
Benefits:
Health insurance
Life insurance
Schedule:
8 hour shift
Shift system
Supplemental Pay:
Performance bonus
Experience:
Technical Support Representative: 1 year (Required)
Language:
English (Required)
-
TSR Portuguese Bilinguals
4 months ago
Pasig City, Philippines Tasq Staffing Solutions Full timeJob Opportunity for Portuguese Bilinguals! We are urgently hiring TSR Portuguese Bilinguals who are amenable to work in Pasig. Kindly refer to the following qualifications: - Excellent Italian/ English communication skills - At least 1-year experience in a call center environment demonstrating professional phone skills is required - At least 1-year...
-
TSR French Bilinguals
4 months ago
Pasig City, Philippines Tasq Staffing Solutions Full timeJob Opportunity for French Bilinguals! We are urgently hiring TSR French Bilinguals who are amenable to work in Pasig. Kindly refer to the following qualifications: - Excellent Italian/ English communication skills - At least 1-year experience in a call center environment demonstrating professional phone skills is required - At least 1-year experience...
-
TSR Italian Bilingual
4 months ago
Pasig City, Philippines Tasq Staffing Solutions Full timeJob Opportunity for Italian Bilinguals! We are urgently hiring TSR Italian Bilinguals who are amenable to work in Pasig. Kindly refer to the following qualifications: - Excellent Italian/ English communication skills - At least 1-year experience in a call center environment demonstrating professional phone skills is required - At least 1-year experience...
-
TSR French Bilinguals
4 months ago
Pasig, Philippines Tasq Staffing Solutions Full timeJob Opportunity for French Bilinguals!We are urgently hiring TSR French Bilinguals who are amenable to work in Pasig. Kindly refer to the following qualifications:- Excellent Italian/ English communication skills - At least 1-year experience in a call center environment demonstrating professional phone skills is required - At least 1-year experience...
-
TSR Italian Bilingual
4 months ago
Pasig, Philippines Tasq Staffing Solutions Full timeJob Opportunity for Italian Bilinguals!We are urgently hiring TSR Italian Bilinguals who are amenable to work in Pasig. Kindly refer to the following qualifications:- Excellent Italian/ English communication skills - At least 1-year experience in a call center environment demonstrating professional phone skills is required - At least 1-year experience...
-
TSR Portuguese Bilinguals
4 months ago
Pasig, Philippines Tasq Staffing Solutions Full timeJob Opportunity for Portuguese Bilinguals!We are urgently hiring TSR Portuguese Bilinguals who are amenable to work in Pasig. Kindly refer to the following qualifications:- Excellent Italian/ English communication skills - At least 1-year experience in a call center environment demonstrating professional phone skills is required - At least 1-year experience...
-
TSR Portuguese Bilinguals
4 months ago
Pasig City, Philippines Tasq Staffing Solutions Full timeJob Opportunity for Portuguese Bilinguals! We are urgently hiring TSR Portuguese Bilinguals who are amenable to work in Pasig. Kindly refer to the following qualifications: - Excellent Italian/ English communication skills - At least 1-year experience in a call center environment demonstrating professional phone skills is required - At least 1-year...
-
TSR French Bilinguals
4 months ago
Pasig City, Philippines Tasq Staffing Solutions Full timeJob Opportunity for French Bilinguals! We are urgently hiring TSR French Bilinguals who are amenable to work in Pasig. Kindly refer to the following qualifications: - Excellent Italian/ English communication skills - At least 1-year experience in a call center environment demonstrating professional phone skills is required - At least 1-year experience...
-
TSR Italian Bilingual
4 months ago
Pasig City, Philippines Tasq Staffing Solutions Full timeJob Opportunity for Italian Bilinguals! We are urgently hiring TSR Italian Bilinguals who are amenable to work in Pasig. Kindly refer to the following qualifications: - Excellent Italian/ English communication skills - At least 1-year experience in a call center environment demonstrating professional phone skills is required - At least 1-year experience...
-
TSR Portuguese Bilinguals Representative
4 weeks ago
Pasig, National Capital Region, Philippines Tasq Staffing Solutions Full timeJob Opportunity for Portuguese BilingualsWe are seeking highly skilled TSR Portuguese Bilinguals to join our team at Tasq Staffing Solutions. This is an exciting opportunity to work in a dynamic environment and provide exceptional technical support to our clients.Key Responsibilities:Provide excellent communication skills in Italian and English to clientsAt...
-
Pasig, National Capital Region, Philippines Tasq Staffing Solutions Full timeAbout the RoleWe are seeking a skilled TSR Portuguese Bilingual to join our team at Tasq Staffing Solutions. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our clients in a call center environment. Key Responsibilities- Provide excellent communication skills in Italian and English.- Demonstrate at...
-
TSR French Bilinguals Position
4 weeks ago
Pasig, National Capital Region, Philippines Tasq Staffing Solutions Full timeJob Opportunity for French Bilinguals We are seeking highly skilled French bilinguals to join our team at Tasq Staffing Solutions. Key Responsibilities: * Provide exceptional customer service to clients in French * Utilize strong communication skills to resolve technical issues * Collaborate with the team to achieve sales goals Requirements: * Excellent...
-
TSR Italian Bilingual Representative
4 weeks ago
Pasig, National Capital Region, Philippines Tasq Staffing Solutions Full timeJob Opportunity for Italian BilingualsWe are seeking highly skilled Italian bilinguals to join our team at Tasq Staffing Solutions.Key Qualifications:Excellent Italian and English communication skillsAt least 1 year of experience in a call center environment with professional phone skillsAt least 1 year of experience providing product technical supportOur...
-
Pasig, National Capital Region, Philippines Tasq Staffing Solutions Full timeJob Opportunity for Italian BilingualsWe are seeking an Italian Bilingual Technical Support Representative to work in a dynamic call center environment. Key qualifications include:- Excellent Italian/English communication skills - At least 1-year experience in a call center environment demonstrating professional phone skills is required - At least 1-year...
-
TSR Bilingual
1 week ago
Pasig City, Philippines Tasq Staffing Solutions Full timeJob Summary/ Overview Each agent must answer customers' inquiries about the account's different types of products and services through various channels (voice, chat, webform, email, and social media). This person provides support to the customers and thoroughly documents each interaction. Key Responsibilities and Accountabilities The agent must provide...
-
TSR Bilingual
2 months ago
Pasig, Philippines TASQ Staffing Solutions Full timeMinimum Requirements: - At least Senior High school Graduate- At least 1 year relevant experience- Proficient in B2- Amenable to work onsiteLocation: Ortigas, San Juan City
