Outbound Call Center Representative
2 days ago
**Job Summary**
Blast Smart Management is seeking a highly skilled and motivated individual to join our team as an outbound call center representative. This role involves interacting with customers in a timely and professional manner, ensuring their needs are met and resolving any issues that may arise.
The ideal candidate will possess strong communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. Previous experience in a customer support or sales role is preferred but not required.
Responsibilities:
- Manage amounts of outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage with customers
- Meet personal qualitative and quantitative targets
**Key Responsibilities**
In addition to the responsibilities mentioned above, the successful candidate will also be responsible for:
- Maintaining accurate records of customer interactions
- Providing feedback and suggestions for process improvements
**Requirements**
To succeed in this role, you must have:
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
**What We Offer**
Blast Smart Management offers a dynamic and supportive work environment, opportunities for growth and development, and competitive compensation and benefits packages.
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