Contact Center Representative
2 days ago
This role can be based out of various locations, including Alabang, Paranaque, Cubao, Mandaluyong, and Pasig.
Key Responsibilities- Manage customer interactions via phone calls.
- Assess customers' needs and provide guidance accordingly.
- Utilize critical thinking and customer service skills to resolve customer issues efficiently.
- Maintain call durations while being friendly, informative, and helpful.
- Ensure productivity and quality standards are met.
- Display a sense of urgency for timely customer responses.
- Educate colleagues on best practices for issue escalation.
- Demonstrate professional and positive communication with customers at all times.
- Stay up-to-date with departmental resources, policies, and procedures.
- Meet campaign targets.
- Perform other duties as assigned by management.
- Candidates with prior call center experience must have completed high school and possess at least 6 months of relevant experience.
- Applicants without call center background should have a college degree or higher.
- Ability to work varied shifts, including nights.
- Self-motivated individual responsible for their own growth and development.
- Team player with strong integrity and a collaborative mindset.
- Resourceful and detail-oriented.
- Strong English language proficiency.
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