Contact Center Representative

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱600,000 - ₱1,000,000
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service via phone and email.

About the Role

The ideal candidate will have a proven track record of delivering high-level customer service, handling maintenance requests, answering general billing questions, and offering property management information on a daily basis.

Key Responsibilities
  • Respond to all incoming calls in a timely manner.
  • Listen to voicemails and process them accordingly.
  • Communicate with managers regarding any request needing special attention.
  • Understand and adhere to relevant community care standard operating procedures (SOPs).
  • Return all phone calls in accordance with company policy.
Qualifications
  • Bachelor's degree or equivalent experience.
  • At least 3 years of experience in a BPO/call center setting.
  • Strong verbal and written communication skills.
  • Familiarity with remote work setups.
  • A dedicated workstation at home is essential.
  • Minimum typing speed of 30 words per minute.
  • Not afraid of using technology.
  • Experience in property management is an asset.
Required Skills and Qualifications
  • Excellent customer service skills.
  • Strong problem-solving abilities.
  • Ability to work independently.
  • Proficiency in Microsoft Office Suite.
  • Basic knowledge of computer hardware and software.
Benefits
  • Competitive salary.
  • Remote work opportunities.
  • 13th month pay.
  • Medical care allowance/HMO.
  • Holiday bonus.
  • Paid time off.
What We Offer
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package.
  • A competitive salary and bonuses.

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