Contact Center Professional

1 day ago

Cainta, Calabarzon, Philippines beBeeCustomerService Full time ₱1,800 - ₱2,500
Job Title

A comprehensive full-time role, focused on delivering excellent customer service through clear communication and a pleasant demeanor.

Main Responsibilities:
  • Respond to inbound customer calls with professionalism and friendliness.
  • Assist customers in placing orders over the phone.
  • Provide detailed product information to aid customers in making informed purchasing decisions.
  • Resolve customer inquiries related to order status, delivery, and general questions.
  • Maintain accurate records of calls and orders.
  • Exemplify exceptional customer service standards, representing the brand positively.
  • Collaborate with the team for continuous process improvement.

This position seeks a highly skilled and personable Customer Service Representative with previous experience in a similar role. The successful candidate will handle general inbound phone inquiries from customers without internet access, providing assistance with order placements and answering basic questions about products and services.

Please note the following requirements:

  • Prior experience in customer service, preferably in a voice support capacity.
  • Excellent verbal communication skills in English, characterized by clarity, fluency, and friendliness.
  • A fast thinker with a direct approach, able to efficiently convey complex information.
  • A positive attitude and customer-centric mindset.
  • Reliability, professionalism, and ability to work independently from home.
  • Strong attention to detail and adherence to established procedures.

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