IT Support Professional

2 days ago

Cainta, Calabarzon, Philippines beBeeServiceDesk Full time $45,000 - $60,000

Are you ready for new challenges in IT Support?

Job Overview

We are seeking a highly skilled technical professional to provide end-user support via phone, email, and chat. The successful candidate will be responsible for managing incidents and requests within a ticketing system, performing daily follow-ups with end users, resolving username and password problems, and providing remote hardware support.

Key Responsibilities
  • Provide end-user service desk support via phone, email, and chat.
  • Manage incidents and requests within a ticketing system.
  • Perform and document daily ticket follow-ups with end users.
  • Resolve username and password problems.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.
Requirements
  • CompTIA A+ certification.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • 1+ year Mac OS experience.
  • Experience with the ServiceNow ticketing system.
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control.
  • 2-3 years of progressive experience in a technical support role with an MSP or call center IT support environment.
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts.
  • Understanding of call center metrics and KPIs.
  • College or technology school degree preferred.
  • Ability to multi-task and experience working in a fast-paced environment.
  • Strong technical troubleshooting and customer service skills.
  • Strong verbal and written communication skills.

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