Helpful Call Center Specialist

1 day ago

Cainta, Calabarzon, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,200,000
Remote Customer Service Representative

We are seeking highly skilled professionals to join our team as Remote Customer Service Representatives. As a member of our team, you will be responsible for handling customer inquiries and resolving issues in a professional and efficient manner.

Your key responsibilities will include:

  • Handling inbound and outbound calls with exceptional service skills.
  • Providing solutions to customer issues through effective problem-solving.
  • Retrieving information across systems to support customer needs.
  • Documenting interactions and processing claims accurately.
  • Guiding customers through available options to find the best solutions.
  • Following scripts, policies, and procedures while utilizing available resources.
  • Maintaining customer privacy and handling sensitive information appropriately.
  • Escalating complex issues to relevant team members.
  • Staying up-to-date with training, updates, and program knowledge.

Requirements:

  • 18 years or older.
  • High school diploma or equivalent.
  • Prior call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

Benefits:

We offer competitive compensation and benefits packages that are designed to grow with you over time. Our team members enjoy comprehensive health coverage, dental coverage, meal allowances, career growth opportunities, employee shuttle services, company retreats, and more.

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