Contact Center Agent

1 day ago

Cainta, Calabarzon, Philippines beBeeCustomerService Full time ₱68,720 - ₱140,440
Job Opportunity

We are seeking highly motivated and dedicated contact center professionals to provide exceptional customer service from the comfort of their own homes.

This is a temporary position contingent on disaster relief needs, offering a unique opportunity for individuals to make a positive impact during a challenging time.

Candidates selected for this role will be contacted as needed, with shifts scheduled between 8:00 AM - 8:00 PM ET.

Key Responsibilities
  • Assist customers with inquiries and resolve issues in a timely manner
  • Leverage strong communication skills to build rapport with clients and colleagues
  • Utilize customer service techniques and systems to deliver an exceptional experience
  • Escalate complex issues to proper channels to ensure resolution
Requirements

To succeed in this role, applicants must possess:

  • Excellent written and oral communication skills
  • A high school diploma or equivalent
  • Typing speed of 20+ words per minute
  • Basic knowledge of Microsoft Office Suite
  • Ability to work independently and manage time effectively
  • Strong problem-solving and conflict resolution skills
  • Customer-centric mindset with a focus on empathy and patience
  • Ability to adapt to changing situations and priorities
Benefits

We offer a competitive package that includes:

  • HMO coverage for employees and dependents
  • Full salary during training, ensuring a smooth transition into the role
  • Free meal during training, providing a comfortable working environment
  • Medical and dental coverage for employees and dependents
  • Career growth opportunities to support professional development
  • Allowances for rice, clothing, laundry, meals, and other essential expenses
  • Performance and loyalty bonuses to recognize outstanding contributions
  • Disinfection measures to maintain a safe and healthy work environment
  • Employee shuttle services for convenience
  • Company retreats and events to foster camaraderie and team building
  • Social and networking opportunities to expand professional connections
Working Conditions

This role requires sitting or standing for extended periods, using computers and phones, and occasional movement around the workspace. Employees may need to lift up to 40 pounds occasionally.

Employment Requirements
  • Must be authorized to work in the country
  • Willingness to undergo background checks and security screenings
Equal Opportunity Employer

We value diversity and are committed to providing reasonable accommodations under ADA. We do not discriminate based on age, race, gender, disability, or other protected characteristics.

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