Customer Service Representative for International Airline

5 days ago


Pasig, National Capital Region, Philippines Hr1001 Full time
Job Overview

We are seeking a skilled Customer Service Representative to join our team at Hr1001. This role involves providing exceptional service to our partner brands by handling phone-in/chat inquiries, identifying problem causes, and recommending solutions.

About the Job

This is a challenging yet rewarding opportunity for individuals who are passionate about delivering outstanding customer experiences. As a Customer Service Representative, you will be responsible for:
  • Handling phone-in/chat inquiries of current and prospective members
  • Identifying cause of problems and recommending solutions
  • Providing accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules
  • Maintaining member accounts whenever there are changes in their profiles
  • Sending program-related collaterals and forms
  • Advising on latest promotions and mechanics
  • Managing feedback/complaints and liaising with backend support to resolve member's issues
  • Involve in ad-hoc projects
  • Meet daily KPI requirement

About Us

Hr1001 is a leading provider of customer experience (CX) solutions. Our global team of CX professionals excels at resolving customer issues, driving sales, and safeguarding online communities on behalf of our clients who outsource their CX needs to us.

Why Work with Us

We offer a range of benefits to our employees, including:
  • Competitive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to grow professionally and personally
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

Requirements

To be successful in this role, you will need:
  • College level education
  • At least 1 year BPO voice experience for an international account
  • Experience in an airline account and GDS system is an advantage
  • Experience in chat or email support is also an advantage
  • Strong verbal and written English communication skills
  • Amenable to work in rotating shifts
  • Can work onsite in Ortigas Center, Pasig City
  • Able and willing to work on a rotational shift pattern, which will include holidays and weekends

Estimated Salary Range: PHP 35,000 - PHP 45,000 per month.

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