Customer Service Representative for International Airlines

1 week ago


Pasig, National Capital Region, Philippines Hr1001 Full time

We are looking for a skilled Customer Service Representative to join our team at Hr1001. In this role, you will be responsible for delivering exceptional customer experiences to our clients' customers.

About the Job

This is a great opportunity to work with a global company that provides outstanding customer experience (CX) solutions to its clients. As a Customer Service Representative, you will play a crucial role in resolving customer issues, driving sales, and safeguarding online communities on behalf of our clients.

Job Description

Your primary responsibilities will include:

  • Handling phone-in/chat inquiries of current and prospective members
  • Identifying cause of problems and recommending solutions
  • Providing accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules
  • Maintaining member accounts whenever there are changes in their profiles
  • Sending program-related collaterals and forms
  • Advising on latest promotions and mechanics
  • Managing feedback/complaints and liaising with backend support to resolve member's issues
  • Involving in ad-hoc projects
  • Meeting daily KPI requirements
Requirements

To be successful in this role, you will need:

  • A college degree
  • At least 1 year of BPO voice experience for an international account
  • Experience in an airline account and GDS system is an advantage
  • Experience in chat or email support is also an advantage
  • Strong verbal and written English communication skills
  • Amenability to work in rotating shifts
  • Ability to work onsite in Ortigas Center, Pasig City
Benefits

We offer a competitive remuneration package, including:

  • Competitive salary: ₱25,000 - ₱35,000 per month
  • Comprehensive medical insurance coverage
  • Performance incentives
  • Flexible working arrangements
  • Ongoing training and development opportunities
Location

The role is based in Ortigas Center, Pasig City, making it easily accessible by public transport.



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