Customer Service Representative with Travel Industry Experience

4 days ago


Pasig, National Capital Region, Philippines Neks Job Philippines Full time
Neks Job Philippines is seeking a highly skilled Customer Service Representative to join our team. With a competitive salary of up to 30.7k, this role offers exciting performance bonuses and account-specific allowances.

About the Role
This is a fantastic opportunity for individuals with experience in the travel industry, particularly those with expertise in GDS Tools - Sabre / Amadeus. As a Customer Service Representative, you will be responsible for responding to incoming calls from customers, answering questions and inquiries, troubleshooting problems, and providing information regarding our organization's products or services.

Responsibilities and Qualifications
- Responding to customer inquiries via phone, resolving issues efficiently and effectively
- Providing product and service information to customers, meeting their needs and expectations
- Troubleshooting problems and concerns, escalating complex issues as necessary
- Collaborating with internal teams to ensure seamless customer experiences

Qualifications
- Age requirement: at least 18 years old
- 1-3 years of experience in a user-facing or back-of-house airline industry or travel agency role, with in-depth knowledge of GDS Tools - Sabre / Amadeus or call center experience handling international travel accounts that utilize GDS Tools - Sabre / Amadeus
- Preferably reached college level; minimum of 4 years of high school education following the old curriculum or its equivalent of junior high school in the new K-12 Curriculum
- Excellent communication skills
- Willingness to work onsite

Benefits
- Competitive salary: up to 30.7k
- Exciting performance bonuses and account-specific allowances
- Career advancement opportunities
- Comprehensive healthcare benefits

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