Customer Service Advocate with Airline Industry Experience

1 week ago


Pasig, National Capital Region, Philippines Neksjob Philippines Full time

Neksjob Philippines is hiring a Customer Service Representative to join our team. This role requires a candidate with experience in the airline industry or travel agency, who can provide exceptional customer service and handle inquiries effectively.

Responsibilities include:

  • Responding to customer calls, emails, and messages
  • Answering questions and providing information about products and services
  • Troubleshooting problems and resolving issues
  • Handling complaints and concerns in a professional manner

Requirements:

  • A minimum of 1-3 years of experience in a user-facing or back-of-house role in the airline industry or travel agency
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines

Benefits:

  • Competitive salary: PHP 35,000 - 45,000 per month
  • Performance bonuses and account-specific allowances
  • Career advancement opportunities
  • Promotion within the company
  • Comprehensive healthcare benefits


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