Customer Retention Sales Specialist

1 day ago

Calamba, Calabarzon, Philippines beBeeRetention Full time $60,000 - $90,000
Job Overview

We're a customer-centric organization, dedicated to enriching the lives of those we serve. Our mission is to empower customers with simple, powerful, and secure solutions that drive business transformation.

The ideal candidate thrives in an innovative environment, is collaborative, accountable, ready, and empathetic. We hire based on attitude, competency, and commitment.

Main Responsibilities:
  • Drive industry-leading renewal rates and maintain a high volume of renewals with daily engagement across the North America territory.
  • Build trusted relationships with key accounts, customer stakeholders, and executive sponsors within our existing customer base to drive high ROI on SWI.
  • Cultivate opportunities for growth and expansion by collaborating with customers, partners, and internal stakeholders in a hybrid work environment.
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewals to timely closure.
  • Partner with Customer Success & Account Executives to maximize account growth opportunities by playing an active role on the account team and identifying expansion and cross-sale opportunities.
  • Prioritize responsibilities within your customer segment, differentiating between accounts at risk and balancing daily activity and velocity sales.
  • Work with customers to resolve issues preventing ongoing relationships.
  • Maintain accurate customer records, including licenses, software expiration dates, shipping addresses, and updated contact information.
  • Collaborate with various departments to advocate for the customer and resolve issues.
Key Requirements:
  • 2+ years' experience in a technical sales role.
  • Bachelor's Degree from an accredited university or equivalent work experience.
  • Ability to network and build trust both internally and externally.
  • Previous experience with CRM - NetSuite or Salesforce; Tableau is a plus.

What You'll Need:

A passion for delivering exceptional customer experiences, coupled with a strong understanding of customer success principles.

Our Ideal Candidate:

Is a results-driven professional with a proven track record of driving revenue growth and customer satisfaction.

Why Join Us?

We offer a dynamic work environment, competitive compensation packages, and opportunities for professional development.

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