Strategic Customer Advocate

1 day ago

Calamba, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱1,250,000 - ₱1,750,000
Customer Success Manager Role

The ideal candidate for this role will possess a strong understanding of business development and customer retention strategies.

About the Position
  • This is an excellent opportunity to leverage your expertise in cultivating long-term relationships with customers, driving revenue growth, and delivering exceptional customer experiences.
Responsibilities
  1. Develop a deep understanding of our products and services, staying up-to-date on industry trends and market developments.
  2. Leverage powerful software tools to maintain regular communication with customers, positioning us for growth and partnership.
  3. Become a trusted point of contact for customers, providing expert guidance and support throughout their lifecycle.
  4. Implement strategic initiatives to identify opportunities for cross-selling and upselling, working closely with sales leadership to drive results.
  5. Manage proprietary software tools, including CRM, quote tool, sales play automation tool, and KPI dashboards, to ensure metrics are achieved.
Requirements
  • A bachelor's degree or equivalent experience in a related field.
  • A proven track record of success in enterprise customer account management, with a focus on deployment, installation, upsell, and retention/renewal.
  • 3-5+ years of experience selling Cloud Communications, SD-WAN, Security, Network, and Internet Services, as well as Managed Services and Software.
  • Effectiveness in interacting with customer leadership teams, including presentations, demonstrations, QBRs/MBRs, and webinar sessions.
  • Strong Excel, MS Office, and general computer skills.
  • A positive, likeable, calm, and persuasive personality, with negotiation skills.
  • Self-motivated drive with zero outgoing call reluctance.
  • Ability to meet deadlines and maintain composure under pressure.
  • A charismatic personality that can quickly gain the trust of customers and partners.
  • Proven ability to learn new skills, software tools, and tasks quickly.
  • Proven ability to perform while exceeding sales and customer retention goals.
Why Join Us?
  • Join a high-growth company where you'll have the opportunity to shape the future of business communication.
  • An environment that celebrates innovative ideas and strategic thinking.
  • Your work will have a tangible impact.
  • Flexible time off.
  • Fun events at cool locations.
  • Employee referral bonuses to encourage great new people to join the team.

  • Compassionate Patient Care Specialist

    1 day ago

    Calamba, Calabarzon, Philippines beBeePatient Advocate Full time $60,000 - $90,000

    Job DescriptionWe are seeking a dedicated patient advocate to assist patients in navigating the complexities of the healthcare system. This role involves enrolling patients in philanthropic aid programs, managing post-enrollment work, and reviewing patient enrollments for accuracy and completeness.The patient advocate will also be responsible for escalating...

  • Product Customer Experience Advocate

    1 day ago

    Calamba, Calabarzon, Philippines beBeeCustomerSupport Full time ₱2,500,000 - ₱4,000,000

    Job SummaryWe seek a dedicated and knowledgeable individual to join our team as a Product Advocate. This role involves delivering exceptional customer experiences by leveraging product expertise and strong communication skills.

  • Advocate of Excellence

    1 day ago

    Calamba, Calabarzon, Philippines beBeeCustomer Full time ₱4,883,496 - ₱8,313,024

    Job OverviewAs a Senior Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding clients' products and services.You will collaborate with internal and external teams in handling customer needs to provide customer service in a timely and professional manner.

  • French Language Customer Advocate

    9 hours ago

    Calamba, Calabarzon, Philippines beBeeBilingual Full time $40,000 - $55,000

    We are seeking a highly skilled professional to fill the role of French Language Customer Advocate. As a customer-facing representative, you will be responsible for delivering exceptional service to our clients in both French and English.Key Responsibilities:Serve as the primary point of contact for customers via phone, chat, and email.Provide prompt, clear,...

  • Customer Experience Champion

    1 day ago

    Calamba, Calabarzon, Philippines beBeeAdvocate Full time $81,920 - $102,240

    Unlock Your Potential as a Product AdvocateJob Description:We are seeking a dedicated and knowledgeable individual to join our team as a Product Advocate. This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills.The Product Advocate will troubleshoot and resolve customer...

  • Responsible AI Advocate

    1 day ago

    Calamba, Calabarzon, Philippines beBeeResponsible Full time ₱1,200,000 - ₱1,600,000

    Job Title: Responsible AI AdvocateUnlock the Power of Artificial IntelligenceWe are seeking a highly motivated and experienced Responsible AI Advocate to join our team. In this role, you will play a critical part in shaping the future of artificial intelligence by ensuring that it is developed and used in ways that prioritize human values and well-being.This...

  • Client Success Advocate

    1 day ago

    Calamba, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱4,000,000 - ₱6,000,000

    Job Opportunity: Client Success Advocate We are seeking a proactive and customer-focused professional to join our remote team in supporting clients on our purchasing platform.The ideal candidate will play a vital role in day-to-day account management, client communications, and overall customer satisfaction for low-touch and mid-tier clients.This position...

  • Customer Service Representative

    1 day ago

    Calamba, Calabarzon, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000

    We are seeking a Customer Support Advocate to join our team at Ignition. As a key member of our support function, you will be the first point of contact for our clients, owning customer communications from initial request through to resolution.

  • Chief Customer Ambassador

    1 day ago

    Calamba, Calabarzon, Philippines beBeeAdvocate Full time ₱3,500,000 - ₱5,000,000

    Key ResponsibilitiesThe primary objective of this role is to foster strong, long-term relationships with our customers, ensuring their success and loyalty. This entails going beyond the initial onboarding process and providing ongoing support to help them extract maximum value from our platform.As a trusted advisor, strategist, and problem-solver, you will...

  • Senior Customer Advocate

    1 day ago

    Calamba, Calabarzon, Philippines beBeeCustomerSuccess Full time $800 - $1,300

    Customer Success GraduateThis role is an initial step in the customer success organization, focusing primarily on the tech segment. Although you will support store customers, you will also have a portfolio assigned.Your Responsibilities:A strong focus on supporting customers by finding solutions to ticket requests.Enrich documentation about problem solving,...