Experience Manager
20 hours ago
Our organization is seeking a seasoned Customer Experience Specialist to drive retention strategies and enhance user experiences. This key role will focus on identifying friction points, proposing solutions, and tracking the impact of initiatives that help our B2B and B2C customers succeed.
Key Responsibilities- Analyze key customer metrics to inform retention strategies.
- Collaborate with design and product teams to improve UI/UX and reduce churn.
- Develop and test solutions to optimize navigational flow and usability.
- Partner with sales and marketing to align retention initiatives with business goals.
- Provide actionable insights to leadership based on customer behavior data.
- Ensure accurate reporting on cross-functional projects.
As a critical member of our team, you will play a vital role in boosting referrals and customer advocacy while supporting customer onboarding and engagement initiatives.
Required Skills and Qualifications- Strong grasp of SaaS, user journey mapping, and usability principles.
- Proven understanding of navigation optimization, retention, and referral strategies.
- Minimum 2 years of experience in related roles; at least 1 year in leadership is preferred.
- High emotional intelligence and strong collaboration skills.
- Results-focused, adaptable, and proactive.
We offer a dynamic and innovative environment where you can grow and make a real impact in your career. Join us and collaborate with passionate individuals who share your passion for excellence.
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Experience Manager
13 hours ago
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