E-Commerce Retention Strategist

22 hours ago


Calamba, Calabarzon, Philippines beBeeRetention Full time $60,000 - $75,000
Job Opportunity: Customer Retention Specialist

We're seeking a seasoned retention specialist to oversee our customer loyalty programs, ensuring long-term relationships and maximizing lifetime value.

Key Responsibilities:
  • Email, SMS & Journey Development - Design and optimize advanced automated journeys that drive engagement and repeat purchases.
  • VIP Customer Management - Identify and nurture top buyers with personalized outreach, transforming them into brand advocates and case study partners.
  • Loyalty Growth - Grow adoption of our membership plan, reduce churn, and create exclusive perks that maintain customer interest.
  • Customer Advocacy & Community - Launch referral, loyalty, and user-generated content (UGC) programs to turn satisfied customers into active promoters.
  • Customer Insights & Feedback - Run surveys, segment customers, and deliver retention reports with actionable insights to inform growth strategies.
You'll Thrive Here If You...
  • Proven track record of scaling email/SMS programs for e-commerce.
  • Experience in customer retention, VIP management, or loyalty program development.
  • Excellent communication skills: strong writing ability and comfort engaging directly with customers.
  • Data-driven approach: capable of tracking, analyzing, and presenting retention metrics.


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