Senior Customer Service Director

3 days ago


Calamba, Calabarzon, Philippines beBeeLeadership Full time $40,000 - $80,000
Customer Experience Leader

We are seeking an experienced and proactive customer service professional to manage our e-commerce subscription business's customer support operations. This role requires strong leadership skills, extensive experience in customer service management, and a strategic mindset to enhance customer satisfaction and retention.

Key Responsibilities:
  1. Develop and execute strategies to improve customer engagement and retention.
  2. Lead a team of customer support specialists to ensure exceptional customer experiences.
  3. Analyze customer feedback and metrics to identify areas for improvement.
  4. Collaborate with cross-functional teams to drive customer-centric initiatives.
Requirements:
  • Strong leadership and communication skills.
  • Minimum 3 years of experience in customer service management.
  • Proven track record of improving customer satisfaction and retention.
  • Bachelor's degree in Business Administration or related field.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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