Enterprise Account Advocate

1 day ago

Iloilo City, Western Visayas, Philippines beBeeEnterprise Full time ₱450,000 - ₱630,000
Job Overview

We are seeking a highly skilled professional to fill a key role in our organization. The ideal candidate will possess exceptional communication and organizational skills, with a proven track record of delivering excellent client experiences.

About the Role
  • The Client Success Specialist will be responsible for managing daily communications with our largest enterprise client, responding promptly to requests, questions, and needs.
  • They will maintain a proactive approach to Client Success, effectively communicating opportunities to address and improve this client's experience.
  • The specialist will collaborate closely with our Client Success Manager to execute account strategy and meet performance objectives.
Responsibilities
  • Client Success - Effectively manage daily communications, ensuring timely and efficient responses to client requests.
  • Client Meetings - Participate in meetings with our Client Success Manager, fostering strong relationships with the client.
  • Account Health & Performance - Monitor and review account data, identifying areas for improvement and implementing corrective actions.
  • Quality Assurance - Serve as the internal QA resource, leading timely corrections to order issues and adhering to client specifications.
  • CRM Utilization - Utilize HubSpot to manage client interactions and track updates.
Requirements
  • Fluency in English, both verbal and written, is essential for this role.
  • Consistent access to high-speed internet and reliable equipment (laptop with camera and audio) is required.
  • At least 2 years of client-facing or account support experience, preferably in Enterprise SaaS or services industry.

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