Sales Platform Advocate

2 days ago

Iloilo City, Western Visayas, Philippines beBeeSuccess Full time $80,000 - $100,000
Customer Success Professional

We are seeking a seasoned Customer Success Manager to join our team. As a key member of our organization, you will be responsible for ensuring the successful onboarding and adoption of our platform by mid-market and enterprise customers.

About the Role

This is an excellent opportunity for a motivated and experienced professional to take ownership of a portfolio of customers and drive their success with our platform. You will work closely with our sales team to identify new business opportunities and develop strategic plans to meet customer needs.

Key Responsibilities:
  • Manage a portfolio of ~40 mid-market and enterprise accounts, maximizing the impact and value of our platform to users, stakeholders, and their business.
  • Onboard new customers, ensuring a seamless integration of our platform into their sales processes.
  • Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a platform deployment that helps them achieve their goals.
  • Conduct regular customer check-ins to share platform outcomes, address any issues, and identify opportunities for optimization and growth.
  • Analyze customer usage metrics to identify features that might provide value and proactively lead upsell conversations.
  • Monitor customer health metrics and develop proactive plans to address areas of concern.
  • Assist with Technical Support for your customers as needed.
  • Serve as the voice of the customer within our organization, providing product feedback to ensure customer requirements are successfully met.
Requirements
  • 5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record
  • 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
  • 2+ years of SDR or SDR management experience
  • Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
  • Comfortable with data analytics and experience using data to proactively identify customer challenges
  • Excellent written and verbal communication skills
  • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
  • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment
Benefits

We offer competitive compensation and comprehensive benefits, including equity, generous perks, and a supportive work environment. We believe in fostering a diverse and inclusive workplace, where everyone has the opportunity to succeed and grow.

Equal Employment Opportunity Statement

We are an equal opportunity employer committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We welcome applications from all backgrounds and encourage individuals to apply.

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