Enterprise Client Success Specialist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeClientSuccess Full time ₱30,000 - ₱50,000
Job Overview

We are seeking a skilled professional to drive client success and contribute to the growth of our clients worldwide.

  • The ideal candidate will collaborate closely with sales teams to acquire new clients, define project scopes, and allocate resources effectively.
  • As the primary contact for new clients, you will ensure exceptional client experiences, foster strong relationships within the Enterprise sector, and address client escalations when necessary.
Key Responsibilities
  • Establish strong working relationships with Enterprise leaders, business owners, hiring managers, and sales teams to align on delivery approaches for identified opportunities.
  • Collaborate with sales teams to acquire new clients and define project scopes.
  • Work closely with Talent teams to identify and secure resources, ensuring the right mix of expertise for each client project.
  • Lead a team consisting of marketers, creative professionals, sales representatives, and operations personnel.
  • Oversee the execution and delivery of client projects as needed.
  • Develop strategies for new business development and implement them accordingly.
  • Ensure successful project delivery in adherence to quality benchmarks.
  • Manage client expectations and facilitate their active involvement throughout the project lifecycle.
  • Cultivate long-lasting, trusted advisor relationships with all clients.
  • Partner with Managed Delivery teams to oversee project management, time estimation, and resource allocation.
  • Prepare revenue forecasts, resource estimates, timesheets, billing details, and regular reports for engagements.
Requirements
  • A Bachelor's degree is required.
  • More than 10 years of experience in project management, account management in marketing or technology consulting sectors.
  • Proven ability to build and maintain robust working relationships with clients.
  • Experience in collaborating with distributed teams, proficiency in operating as a remote member within a dynamic, dispersed team while meeting deadlines.
  • Ability to thrive in a fast-paced environment, adept at handling diverse challenges, meeting deadlines, and interacting with a wide range of contacts.
  • Excellent written and spoken English skills.
Benefits

At our organization, we strive for excellence and quality. Our vision is to provide top talent to clients. We value ingenuity, hustle, grit, and continuous professional growth.

Our goal is to build a world-class team of professionals who lead initiatives that innovate how we do things. At our company, you'll have the opportunity to challenge norms, own entire areas, and collaborate with senior members of our team.

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