People Advocate

2 weeks ago

Bacolod City, Western Visayas, Philippines Ubiquity Full time $40,000 - $60,000 per year

Title: People Advocate

Reporting to: Lead, People Advocates

Functional Group: People Experience

Ubiquity is seeking a People Advocate for our PH Offices. This position is responsible for acting as an advisor on specific areas of employment laws, mediate on employee disputes, represent the company on external mediation and to support the HR Business Partners Group as an expert consultant on all employee and labor relations issues within the assigned business unit.

The ideal candidate will work at both strategic and operational level to manage various employee policies that affect people at work.

Responsibilities:

● Serves as the point of contact for employee relations, conduct, and/or compliance concerns;

● Interviews employees to gather information to facilitate resolution of the concern;

● Assesses the nature and severity of the complaint and either provides coaching resources or conducts an investigation;

● Partners with Legal, HRBPs, managers, and other key stakeholders to conduct a complete and impartial investigation.

● Ensures recommendations are in alignment with company policies and practices.

● Partners with HRBPs on performance issues raised by leaders and confers with HRBP to provide support and recommendation on how to manage situations.

● Reviews all performance documentation before it is delivered to ensure consistency and completeness.

● Analyzes employee relations case trends and in partnership with Human Resources Business Partners.

● Provides workplace-related recommendations/insights directly related to an investigation in accordance with company policy and practice

● Manages and updates HR policies and processes.

● Work effectively with compliance, legal, HR, security, and other partners to foster trust and accountability.

● Remains current with new, evolving ER challenges across a variety of processes and proactively recommends solutions to manage them.

● Review internal processes and make recommendations for improvements; drive solutions that are compliant while supporting business objectives and goals.

● Performs other related duties as assigned.

Knowledge, Skills, Experience:

● Bachelor's Degree in any specialization is required

● Must have at least 3 years of work experience specializing in Human Resources or equivalent.

● Experience specializing in Employee Labor Relations is

a plus. Exposure in handling LR for a BPO or Call Center company is a plus

● Engagement and Partnership Background is highly desired

● Excellent interpersonal, written, and oral communication skills

● Ability to complete work with a high level of accuracy and attention to detail.

● Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize

and work in a multi-tasked environment.

● Ability to support remote work for other Ubiquity PH Sites in relation to ELR Concerns

● Ability to work onsite and on a graveyard shift schedule

  • Healthcare Patient Advocate

    5 days ago

    Iloilo City, Western Visayas, Philippines beBeeAdvocate Full time $48,000 - $63,000

    Job DescriptionWe are seeking a dedicated patient advocate to help patients navigate the complexities of the healthcare system.The ideal candidate will be responsible for enrolling patients in aid programs, managing post-enrollment work, reviewing enrollments for accuracy, escalating and appealing denials, ordering and receiving medications, coordinating...

  • Leadership – Actuarial

    2 weeks ago

    Bacolod City, Western Visayas, Philippines WNS Global Services, Inc. Full time $125,000 - $175,000 per year

    Company DescriptionHealthHelp - A WNS Company ), is the leader in the field of healthcare utilization and care management. We have gained this position by actively working to change out-of-date practices with a collaborative, non-denial based approach. Our methodology helps payors achieve a higher return on investment, gives providers education programs that...

  • Senior Customer Advocate

    2 weeks ago

    Tacloban City, Eastern Visayas, Philippines Boldr Full time $40,000 - $60,000 per year

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...

  • Senior Customer Advocate

    2 weeks ago

    Tacloban City, Eastern Visayas, Philippines Boldrimpact Full time

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...

  • Customer Experience Advocate

    5 days ago

    Cebu City, Central Visayas, Philippines beBeeExperience Full time ₱45,000 - ₱50,000

    Customer Experience SpecialistWe are seeking a Customer Experience Specialist to join our team. As a key member of our customer service team, you will play a pivotal role in providing the highest calibre customer service across various channels.This is an exciting opportunity for someone who is passionate about creating amazing experiences for customers and...

  • Membership Service Advocate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱23,000 - ₱260,000 per year

    Position Summary:As a Member Services Advocate, you will be a part of a team that transforms customer service into Customer Care by delivering an amazing experience. You will assist beneficiaries with a wide range of critical services, which include but not limited to updating account information, providing plan information, resolving issues with utilization...

  • Insurance Policy Advocate

    2 weeks ago

    Iloilo City, Western Visayas, Philippines beBeeCustomerSupport Full time ₱150,000 - ₱250,000

    Job DescriptionThe role of a Customer Service Representative is to manage various customer issues, handling billing and collections support, client inquiries, product support, or inbound interactions. The representative interacts with customers to handle complaints, process orders, and provide information about an organization's products and services.Key...

  • Mental Health Advocate

    5 days ago

    Iloilo City, Western Visayas, Philippines beBeeBenefits Full time $40,000 - $62,500

    Every day, millions of people struggle to access quality mental healthcare.We are a provider group dedicated to offering culturally competent behavioral healthcare, medication management, crisis intervention, and care coordination.Our mission is to create a world where individuals who have historically been unable to access care can readily obtain...

  • Membership Service Advocate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Helpware Full time $104,000 - $130,878 per year

    Member Services AdvocateAbout UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered...

  • Membership Service Advocate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Helpware Full time $104,000 - $130,878 per year

    Member Services AdvocateAbout UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered...