Customer Service Specialist

3 weeks ago


Makati City, National Capital Region, Philippines Neksjob Full time
Neksjob Call Center Representative Opportunity

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team in Makati. This role is ideal for individuals who possess excellent communication skills, are able to work in a fast-paced environment, and have a passion for delivering exceptional customer experiences.

About the Role

This position involves interacting with customers to address their inquiries, resolve issues, and provide product information. As a Customer Service Specialist, you will be responsible for opening and maintaining customer accounts, updating records, and ensuring seamless customer interactions.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat, providing accurate and timely solutions.
  • Open and maintain customer accounts, ensuring all necessary information is recorded and up-to-date.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Provide product information and recommendations to customers, enhancing their overall experience.
Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent.
  • Excellent English communication skills.
  • The ability to start immediately.
What We Offer

We provide a competitive salary of PHP 17,000 per month, along with:

  • World-class facilities.
  • BEST Health insurance for you and your dependents.
  • Paid leaves.
  • Career advancement through our Track Trainee program.

Please note that the estimated salary may vary based on individual performance and company policies.



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