Customer Service Banking Specialist

1 month ago


Quezon City, National Capital Region, Philippines J-K Network Services Full time

**About Us**

J-K Network Services is a leading provider of banking and financial services in the Philippines with over 30 years of experience.

We are a top bank in Asia, known for our commitment to excellence and customer satisfaction.

**Job Description**

We are seeking a highly skilled Customer Service Banking Specialist to join our team.

As a Customer Service Banking Specialist, you will be responsible for ensuring first call resolution for customers contacting us through our voice channel.

You will also introduce, promote and assist customers with digital banking solutions to meet their needs.

In addition, you will contribute to fulfilling customer's needs by providing personal banking products and services with a customer-centric approach.

You will manage customer feedback and inquiries effectively and oversee all aspects of their clients' accounts.

**Responsibilities**

• Ensure first call resolution for customers contacting us through our voice channel

• Introduce, promote and assist customers with digital banking solutions

• Contribute to fulfilling customer's needs by providing personal banking products and services

• Manage customer feedback and inquiries effectively

• Oversee all aspects of client accounts

**Requirements**

We require at least 2 years of experience as a Customer Service Specialist and a strong background in banking and finance.

Experience working in a BPO company is an advantage.

Amenable to attend face-to-face interview once requested and amenable to being trained on-site.

**Benefits**

We offer a competitive salary range of Php 35,000 - Php 40,000 per month and a hybrid work set-up after training.

We also provide opportunities for professional growth and development.

**Salary:** Estimated Salary: Php 37,500 per month



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