Customer Service Operations Specialist

1 week ago


Makati City, National Capital Region, Philippines Neksjob Corporation Full time

Neksjob Corporation Overview

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We are a leading company in the media and entertainment industry, dedicated to delivering exceptional customer experiences.

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Job Summary

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We are seeking a highly skilled Customer Service Operations Specialist to join our dynamic team. The ideal candidate will have excellent communication skills, empathy, and problem-solving abilities to provide top-notch support for our customers.

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About the Role

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As a Customer Service Operations Specialist, you will be the primary point of contact for our customers, providing prompt and effective solutions for their queries related to our media content, streaming services, and entertainment products.

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You will demonstrate a deep understanding of our products and services, communicating complex information in a clear and concise manner. Your excellent listening skills and patience will enable you to empathize with customers, resolving their issues efficiently.

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To ensure seamless interactions, you will accurately log all customer communications in our customer management system. This role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.

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Key Responsibilities

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  • Provide exceptional customer service via phone, email, or chat, addressing customer inquiries and concerns in a professional and timely manner.">
  • Analyze customer feedback, identifying areas for improvement and contributing to process enhancements.">
  • Maintain accurate records of customer interactions, ensuring compliance with data protection regulations.">
  • Collaborate with cross-functional teams to resolve complex customer issues, leveraging knowledge of our products and services.">
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Requirements

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We are looking for a highly motivated and organized individual with:

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  • A bachelor's degree in a relevant field (e.g., business administration, marketing, or communications).">
  • Proven experience in customer-facing roles, preferably in the media or entertainment industry.">
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.">
  • Strong analytical and problem-solving skills, with the ability to navigate complex customer issues.">
  • Proficiency in using CRM software and Microsoft Office applications.">
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What We Offer

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In return for your expertise, we offer a competitive salary of $65,000 - $85,000 per year, depending on your level of experience and qualifications. Our comprehensive benefits package includes medical, dental, and vision insurance, paid time off, and opportunities for professional growth and development.

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About Neksjob Corporation

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Neksjob Corporation is a forward-thinking company that prioritizes innovation, creativity, and customer satisfaction. We foster a collaborative and inclusive work environment, where our employees feel valued and empowered to excel in their roles.

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Contact Information



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