Technical Support Specialist

7 hours ago


Manila, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time
Company Overview

Intelligent Technical Solutions (ITS) is a dynamic and growing company that provides top-notch technical assistance to its clients. We're committed to delivering exceptional service and support, and we're looking for talented individuals to join our team as IT Technicians.

Job Description

We're seeking a skilled and detail-oriented IT Technician II to provide remote technical support to our clients. In this role, you'll be responsible for troubleshooting and resolving technical issues, including workstation operating system problems, printer issues, standard business application issues, and more. You'll also handle incoming Quick Fix calls from clients and work closely with our team to ensure timely and effective resolution of technical issues.

Required Skills and Qualifications
  • Experience with Windows and Mac OS troubleshooting
  • Minimum two years in Helpdesk support or a similar role
  • Skilled in application troubleshooting, PC deployments/imaging, and user profile management
  • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting
  • Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
Benefits
  • Paid US Holiday
  • Night Shift Bonus
  • Paid Time Off (15 Vacation days per year)
  • Health Insurance / HMO (Employee & Dependent/s)
  • Life Insurance
  • Dental and Vision Reimbursement
  • Accident and Disability Coverage
  • Company-paid training and Certification
  • Health & Wellness Program
  • Salary Advancement


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