IT Service Delivery Expert

7 hours ago


Manila, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time
About Us

At Intelligent Technical Solutions (ITS), we pride ourselves on delivering exceptional technical support and services to our clients. Our team of experts is dedicated to providing timely and effective solutions to technical issues, ensuring our clients receive the best possible service.

Job Responsibilities
  • Provide remote technical support to clients via phone, email, and chat
  • Troubleshoot and resolve technical issues, including workstation operating system problems, printer issues, standard business application issues, and more
  • Handle incoming Quick Fix calls from clients and work closely with our team to ensure timely and effective resolution of technical issues
  • Collaborate with colleagues to resolve complex technical issues
Requirements
  • Experience with Windows and Mac OS troubleshooting
  • Minimum two years in Helpdesk support or a similar role
  • Skilled in application troubleshooting, PC deployments/imaging, and user profile management
  • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting
What We Offer
  • Paid US Holiday
  • Night Shift Bonus
  • Paid Time Off (15 Vacation days per year)
  • Health Insurance / HMO (Employee & Dependent/s)
  • Life Insurance
  • Dental and Vision Reimbursement
  • Accident and Disability Coverage
  • Company-paid training and Certification
  • Health & Wellness Program
  • Salary Advancement


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