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Technical Support Specialist

1 week ago

Manila, National Capital Region, Philippines Hunter's Hub Inc Full time
Job Description:

As a Technical Support Specialist at Hunter's Hub Inc, you will be responsible for providing high-quality support to our critical applications. Your primary goal is to ensure the stability and performance of these applications.

Key Responsibilities:
  • Troubleshoot and resolve complex technical issues within service level agreements.
  • Escalate issues to development teams when necessary.
  • Perform root cause analysis to effectively resolve problems.


Requirements:
  • 3-6 years of working experience in application support.
  • Proficiency in Unix, SQL, and Dynatrace.
  • Experience with controlM and batch jobs.
  • Good behavior, comprehension, articulation, and communication skills.
  • Familiarity with separation of duties between L1, L2, and L3 levels.
  • Understanding of incident, problem, change, and request management.
  • Openness to learning mainframe technologies.
  • Basics of Java, APIs, and how services communicate.


About Us:
Hunter's Hub Inc is a leading organization that values expertise and innovation. Our team is dedicated to delivering exceptional results and pushing the boundaries of excellence.